We are hiring for a Senior Housekeeper Maternity Cover
Based at The Sheraton Grand London Park Lane Hotel - a Grand Experience Crafted in Mayfair.
Rewards for work…. Benefits for your lifestyle
1. Part of Marriott International, the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates. The sky is your limit here
2. World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
3. Work alongside some amazing talent - award winning, experienced hospitality professionals
4. Discounted room nights & food and beverage - because your well-being means so much
5. Complimentary laundry, free meals on duty
6. Access to fabulous and flexible benefits to help you in and out of work
7. Eligible for Service Charge
Entry level management position that assists in supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
Assisting in Managing Housekeeping Operations and Budgets
8. Assists in all lost and found procedures.
9. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
10. Inventories stock to ensure adequate supplies.
11. Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
12. Works effectively with the Engineering department on guest room maintenance needs.
13. Understands and complies with loss prevention policies and procedures.
14. Ensures all employees have proper supplies, equipment and uniforms.
15. Assists in supervising an effective inspection program for all guestrooms and public space.
16. Assists in managing linen inventory and guest supplies and assists in the ordering of supplies as necessary.
17. Assist in supervising Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
18. Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.
Ensuring Exceptional Customer Service
19. Handles guest problems and complaints seeking assistance from supervisor as necessary.
20. Assists in the review of comment cards and guest satisfaction results with employees.
21. Sets a positive example for guest relations.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.