Azura is a vibrant restaurant and bar in the heart of London, renowned for its exceptional dining, entertainment, and guest experience.
We are seeking an enthusiastic, experienced, and hands-on Reservations/Reception Manager.
Responsibilities:
1. Guest Reservations: Manage the end-to-end reservation process, from handling inquiries to confirming bookings, focusing on accuracy and personalized service.
2. Guest Experience: Act as the primary contact for guests, ensuring interactions reflect Azura’s high standards.
3. Table Management: Allocate and manage table bookings to optimize capacity while ensuring guest comfort and service quality.
4. Email Communication: Respond promptly and professionally to guest inquiries and booking requests via email.
5. Hands-On Service: Collaborate with the hostess and restaurant team to assist with check-ins, accommodate special requests, and resolve issues professionally.
6. Feedback & Insights: Gather guest feedback, identify trends, and share insights with management to improve the guest experience.
Requirements:
* A passion for hospitality and guest satisfaction.
* Previous experience in reservations or front-of-house roles.
* Outstanding communication and interpersonal skills, with a warm and professional demeanor.
* Strong organizational skills and attention to detail.
* Proficiency in reservation software (ideally Sevenrooms).
Morning or evening shifts available.
If you’re passionate about creating unforgettable guest experiences and thrive in a hands-on role, we’d love to hear from you!
Additional Details:
* Experience: Not required
* Languages: English – Advanced
* Employment: Part-time
* Salary: £13 – £15 hourly
* Starting time: Immediate start!
About Azura:
Azura is an Aegean-inspired restaurant, bar, and terrace with dishes and cocktails from Greece and Turkey. We aim to create a unique experience combining dining and DJ entertainment in London.
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