Overview
BCMGlobal are on the lookout for a Customer Support Specialist to join our team here in Ipswich. We are looking for someone who is naturally supportive, caring, and is willing to go above and beyond to help find our customers solutions.
You’ll be the supportive voice, helping customers explore their options and signposting them to additional resources that can improve their financial well-being.
What you’ll be doing
* Talking to customers at risk of financial harm and really listening to their circumstances
* Working with them to create sustainable support plans
* Helping customers maximise income and reduce stress by pointing them to the right resources
* Advocating for vulnerable customers to make sure outcomes are always fair and clear
* Collaborating with teams and leaders to challenge processes and ensure we always do right by the customer
* A people person with empathy, patience, and resilience
* Someone who can handle tough conversations with kindness and clarity
* A non-judgemental listener who can explain complex things simply
* Knowledge of the benefits system or financial support services
* Strong communication skills (written & verbal) – you’ll be making a real impact through both
Why you’ll love it here
* You’ll be part of a supportive, close-knit team that’s passionate about supporting our clients
* Every day, you’ll make a real difference in someone’s life
* Opportunities to grow your skills in financial support, vulnerability awareness, and advocacy
* A workplace that values empathy just as much as expertise
Ready to make a difference?
Ready to make a difference?
Please send us your CV and tell us why this role excites you and why you could make a real difference to our customers.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Customer Service
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