This region service team is a customer experience-oriented team which is looking for a self-motivated talented engineer who can solve complex problems and have a vision to improvise the service support.
We are looking for a skilled engineer who brings a mix of operations and networking expertise and shares our passion to change the way our customers operate. A systems engineer will be driving the opportunities to automate and simplify the daily operations and scales the organisational operations.
Key job responsibilities
* Work proactively to solve potential problems and inefficiencies. Communicate clearly and collaborate with others to deliver results with minimal supervision.
* Participating in 24/7 on-call rotation to troubleshoot high severity issues.
* Analysing dashboards and investigating metrics with the vision for improvements.
* Troubleshooting and diagnosing problems and working on solutions.
* Create and maintain Standard Operating Procedures (SOPs) and runbooks for documentation.
* Discuss radical new approaches to automate operational issues, assess risks and develop creative solutions.
A day in the life
WHAT DOES A SYSTEMS ENGINEER DO AT AMAZON?
Amazon has a collaborative, purposeful and enthusiastic environment where we “Work Hard, Have Fun, Make History.” On a typical day engineers might dive deep into understanding the root cause of a customer issue, investigate why a metric is trending the wrong way and consult with senior engineers at Amazon. We own our services and believe in making out-of-hours support as painless as possible. To achieve this, we implement Operational Excellence best practices and strive to automate manual processes.
Our Systems Engineering roles help engineers develop a broad range of skills. They utilise their Linux skills to troubleshoot, innovate fixes and workarounds, keep software up-to-date and provide data and metrics that help manage the capacity and efficiency of our services. They draw on their networking knowledge to identity and troubleshoot network connectivity issues. They communicate clearly and collaborate with others to deliver results. They are self-starters, comfortable dealing with ambiguity and change. They are customer-obsessed, always looking to understand customer pain points and find resolutions quickly and completely.
About the team
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/Life Harmony
Our team also puts a high value on work-life harmony. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and detailed and constructive code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.
We are open to hiring candidates to work out of one of the following locations:
Thames Valley, POST-BER, GBR
BASIC QUALIFICATIONS
• Working knowledge of Linux system administration
• Experience of systems automation using BASH, Python, Perl, etc
• Experience of network fundamentals (DNS, DHCP, TCP/IP, routing, switching, HTTP)
• Good troubleshooting skills at all levels, from application to network to host
PREFERRED QUALIFICATIONS
• Bachelor’s Degree in Systems Engineering, Computer Science or related field, or relevant work experience
• Exposure to cloud computing concepts and design considerations
• Experience in a production environment