Case Handler
£23,500 - £25,500 DOE
Permanent
Nottingham – Hybrid
Full Time Monday – Friday 35 hrs p/w
Harper Recruitment Group are working in partnership with a leading financial services provider
based in Nottingham. The company have an outstanding reputation for excellence and as part of
their commitment to their customers are looking to hire a capable, experienced Customer Service
professional to join their team.
Resolving escalated customer issues, you will use trusted processes to analyse, evaluate and
communicate the best outcome for both parties.
What will the role involve?
* Managing multiple customer cases from conception to completion
* Maintaining strong relationships with customers throughout the process
* Working with 3 rd party partners to identify the root cause of complaints
* Update and maintain the integrity of the database ensuring a robust audit trail
* Prioritising a busy case load and working to deadlines
Who are we looking for?
* Previous experience in a customer orientated role handling multiple customer cases essential
* Previous complaints handling experience
* Knowledge of financial services and/or complaints advantageous; training provided
* Helpful, friendly and professional personality with strong listening skills essential
* Organised and methodical with a process led approach
* Problem solution led with experience of root cause analysis advantageous
What’s in it for you?
* Thriving, growing business offering career opportunities
* Hybrid working with the opportunity to work up to 3 days per week from home –
* Generous company benefits scheme
* Large established and supportive team
* Lux city office based in the Nottingham city centre
Apply NOW to avoid disappointment! Due to the large volume of applications, we receive, we
are unfortunately unable to contact all candidates. If you have not heard from a consultant
within the next three days, please assume that you have not been successful on this occasion.
Please do not hesitate to apply for other suitable roles in the future.
About Harper Recruitment Group:
Harper Recruitment Group has been offering high-quality recruitment services across Nottingham,
Derby and the wider East Midlands since 1987, specialising in recruiting business support
professionals of all levels on a permanent, contract or temporary basis.
Looking for something different? Visit our website today for a list of live vacancies or send an up-to-date CV to jobs@harperhr.co.uk.