Contact Centre Agent – 6 Month Fixed Term Contract
📍 Darwen, Lancashire
🕒 8.00am – 4pm, alternate 8.30pm - 5pm, Monday to Friday. 37.5 hours
🏢 Office Based
🏖 30 Days Holiday
The Role
We are currently recruiting for a Contact Centre Agent to support our client based in Darwen, Lancashire, operating within the energy sector. This is a 6-month fixed term contract offering an excellent opportunity to join a busy and professional office environment.
As a Contact Centre Agent, you will be responsible for managing and maintaining accurate data while providing high-quality support to key energy provider customers across the UK. So we are looking for motivated and professional Contact Centre Agents to join a supportive and high-performing team.
You’ll be at the heart of the customer experience, helping to deliver smart energy solutions and support to leading UK organisations.
What’s on Offer
6-month fixed term contract
Competitive Salary £26,091 increasing to £26,330 on completion of probation, plus annual performance-based bonus.
Full-time hours (Monday–Friday, 8.30am–5pm / 8.00am - 4pm rotational shift pattern)
30 days holiday per year (inclusive of bank holidays), increasing up to 35 days.
Office-based role in Darwen, Lancashire
Opportunity to gain experience working with leading UK energy providers
Supportive Culture: Friendly, inclusive, and welcoming workplace with a strong team ethos.
Key Responsibilities
Be the first point of contact for customers, representing Energy Assets with professionalism and product knowledge.
Handle inbound and outbound calls efficiently and effectively.
Ensure priority workstreams are completed on time and in line with KPIs.
Use internal systems to schedule jobs and optimise engineers’ diaries.
Co-ordinate engineer and customer availability to ensure smooth job delivery.
Manage customer requests, including documentation such as RAMS, with accuracy and timeliness.
Actively participate in coaching sessions and implement feedback to continually enhance your skills.
Escalate issues appropriately in line with internal protocols.
The Ideal Candidate
Experience in a customer-facing role with call handling responsibilities.
Strong communication skills—both verbal and written.
Excellent interpersonal skills to build rapport quickly and effectively.
Calm and professional under pressure, especially when handling complaints.
Highly organised with keen attention to detail and problem-solving ability.
Comfortable managing high call volumes and working across multiple online systems (e.g. Microsoft, bespoke internal tools).
Able to work to KPIs and performance targets.
If you are detail-focused, a natural conversationist, confident working with customers and data, we would love to hear from you