Job Title: Customer Project Coordinator
Salary: £31,000
The Business: Implementation
Founded by a team of financial experts and ex-MAT professionals, IMP Software has a deep understanding of the challenges facing multi-academy trusts. Our mission is to empower multi-academy trusts with the tools and expertise they need to manage their finances more efficiently and effectively. That's why we're trusted by trusts across the country to provide the only budgeting, forecasting, and reporting software designed specifically for them. From a standing start, in less than 5 years we are now used by most large trusts to help them deliver smarter MAT Finance.
We're proud to be at the forefront of innovation in the MAT finance sector, and we're constantly looking for ways to improve our offering. We work closely with our customers to understand their requirements so that we can tailor our product to their specific needs, and our team is always available to provide expert advice and support.
But at our core, we're more than just a software company. We're a team of passionate and dedicated professionals, committed to helping multi-academy trusts achieve their financial goals. We believe that financial planning should be simpler, more accessible, and more transparent, and we're proud to be leading the way in supporting smarter MAT finance.
At IMP we are very aware that the success of our business will be directly correlated to the quality of the team that we can attract and more importantly retain! Due to this core belief, IMP offers fantastic career progression within a business that places huge importance on the happiness of the team, through our respectful, fun(!) and supportive culture + flexible working, regular socials and funded/encouraged CPD.
Role Description:
The role of Customer Project Coordinator is a vital role within our implementations team. You will be the first point of contact post sales, meaning you will lead the welcome calls with all customers, set expectations and all timelines for their implementation. You will coordinate the customer projects, assigning them into a cohort and mapping out the process through to completion.
Key responsibilities:
* Setting customer expectations and talking about what they can expect during the project and availability to start
* Discussing key dates, project timelines and flagging any issues that may arise from the project
* Acting as a PA to the lead consultant on the project: reschedule their meetings when necessary, organise their diary and communicate any issues through to customers
* Manage the Monday board for all active project cohorts
* Allocating the projects
Skills, experience, and attributes:
* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with project management tools.
* Excellent organisational skills and ability to manage multiple tasks simultaneously.
* Strong written and verbal communication skills.
* Detail-oriented mindset and commitment to maintaining accurate records.
* Ability to work effectively within a team and collaborate with diverse stakeholders.
* Problem-solving skills and a proactive attitude towards overcoming challenges.
Benefits:
* 27 days of holiday per year plus bank holidays (with a buy option up to an additional 5 days)
* Enhance Maternity and Paternity leave
* AXA Health insurance including dental, optical and mental health
* Broadband allowance
* Home office stipend
* Life assurance (4 x basic salary)
* Encouraged and funded CPD
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