Team leader

* Compensation: GBP 14.73 - GBP 14.73 - hourly


Company Description

📍Location: Hounslow, TW4
💰 Pay: £14.73 per hour
📅 Hours: 4 on 4 off! Days, Nights & Weekends
🎓From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes all house in our brand new employee benefits app, STRIVE!

Explore your purpose. To See a Different World!

As a Team Leader, you’ll do more than oversee daily operations — you’ll help create safe, professional, and welcoming environments where people can work with confidence. Your visible leadership and calm, confident approach will reassure clients, employees, and visitors alike, combining excellent customer service with strong operational and people‑management skills. This role has a clear focus on client satisfaction, professionalism, and maintaining high standards across high‑profile sites.

Whether you’re coordinating site activity, supporting and guiding frontline teams, managing reception and access control, or stepping in to maintain service continuity during absences or peak demand, the Team Leader is a trusted and dependable presence on site. Every day brings new interactions, challenges, and opportunities to positively influence both people and performance.

This isn’t just another role. It’s an opportunity to step into a dynamic Team Leader position where flexibility, integrity, and vigilance are genuinely valued. You’ll operate across multiple elements of the security and site‑operations function, adapting quickly to different locations, teams, and client expectations. No two days are the same, and your leadership, professionalism, and commitment will play a key role in maintaining safe, secure, and customer‑focused workplaces.


Job Description

What you'll be doing:

* Lead, motivate, and support on‑site teams to deliver consistent, high‑quality service in line with established standards and procedures.
* Oversee day‑to‑day site operations, ensuring staff are deployed effectively and tasks are completed safely and efficiently.
* Act as the primary point of contact for client representatives, building positive working relationships and addressing issues promptly and professionally.
* Monitor performance and conduct regular team briefings, providing clear direction, feedback, and guidance to maintain operational excellence.
* Ensure all security and site‑based procedures are followed, including access control, patrols, and incident response protocols.
* Support and coordinate cover for absences, sickness, and short‑notice requirements to maintain service continuity.
* Identify training and development needs within the team and support ongoing coaching and mentoring.
* Accurately complete and review reports, logs, and handover documentation, ensuring clear communication across shifts.
* Handle incidents, escalation, and conflict situations calmly and professionally, taking appropriate action in line with procedures.
* Promote a positive, professional working environment that reflects organisational values of integrity, vigilance, and reliability.

Please note - The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.


Qualifications

What we’re looking for:

We’re looking for someone who values teamwork, shows initiative, and wants to grow. Ideally, you’ll have:

* A valid SIA licence.
* Flexibility to work days, nights, and weekends.
* The right to work in the UK, with a 5-year checkable history.
* Strong communication skills in English—both written and spoken.
* Previous experience in a supervisory or team‑leading role
* Strong leadership and decision‑making skills
* Confident communicator with a professional manner
* Ability to remain calm under pressure
* High standards of integrity, reliability, and professionalism
* Good organisational and time‑management skills
* Customer‑focused approach with strong interpersonal skills
* Ability to follow procedures and policies accurately
* Reliable, flexible, and adaptable to change
* Competent in report writing and basic IT systems


Additional Information

It’s great to see you’re considering a career with Securitas UK!
Join our global team of 336,000+ colleagues and help make the world a safer place.

At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise:

* Opportunity – We see potential in every person and situation
* People – We open our eyes to all that’s good
* Purpose – We make your world a safer place


What You Can Expect

Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.


Diversity & Inclusion – Be Yourself

We are an inclusive employer, proud of our Level 2 Disability Confident status (we will always try our hardest to guarantee interviews for eligible candidates, should you meet the roles minimum requirements, having disclosed a disability to our Talent Team upon application). We support equality through Employee Networks -Our real change makers of the business.. YOU, the Race at Work Charter, and the Armed Forces Covenant. We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month.

* STRIVE– Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
* Dental Plans- A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment
* HSF Health Plan- Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs.
* Cycle to Work– A super cost-effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.
* Specsavers– Save money on eye tests and when purchasing spectacles.
* WeCare– A 24/7 online GP, mental health support service, get fit programme and more.
* Toothfairy– Online access to advice and guidance, from real UK Dentists.
* Pension Plan– Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions.
* Payroll ISA– An ISA savings account is a great way to meet your longer term personal financial goals.
* Free Mortgage Advice
* Go & Live– Financial Wellbeing Hub
* Death in Service Benefit- Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas


Take the Next Step

Join a team that values you. Click ‘I’m Interested’ and start your career with Securitas UK today.

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