Job Description
The Gogo Field Support Engineer (FSE) - Europe provides high-quality and timely technical customer support for both internal and external customers. This role is responsible for pre- and post-installation troubleshooting, onsite and remote technical assistance, training, and customer education related to aviation satellite communications and inflight connectivity systems.
The FSE works closely with Sales, OEM/Dealer Account Managers, and other cross-functional teams to ensure customer satisfaction, product sustainment, and continuous improvement in service and technical support. This position requires a high degree of technical aptitude, strong problem-solving skills, and a customer-focused mindset in a dynamic aviation environment.
COME ON BOARD THE GOGO FIELD SERVICE ENGINEERING TEAM!
How will you make a difference?
1. Provide telephone and onsite technical support to customers, dealers, and OEMs regarding Gogo Business Aviation and Satcom Direct systems, services, and network performance
2. Troubleshoot complex technical issues related to connectivity, network performance, system installations, and aircraft compatibility
3. Collaborate with Customer Support, Aircraft Application Engineers, and Technical Support teams to resolve escalated cases efficiently
4. Conduct Entry into Service (EIS) training for customers and dealers ...