With enthusiasm for our brand, you will support the Store Management team to deliver retail excellence, drive strong sales results, and create engaging customer experiences.
Key Job Accountabilities
* Handle customer questions and concerns efficiently & effectively, sharing feedback with Store Management team as needed
* Problem solve effectively & proactively using available resources and guidance from Store Management team
* Creatively support visual merchandising, inventory management, store cleanliness, and other store operations as needed
* Communicate effectively and act as a flexible & responsible role model to your team
* Develop customer loyalty by leveraging knowledge of our products, the beauty market, and trends in the beauty industry
* Shape a customer-focused store experience by coaching Customer Consultants to drive customer engagement through storytelling, product demonstration, and bringing our brand to life
* Support training and onboarding of new Customer Consultants
* Experience in a customer-facing role and a genuine passion for the retail beauty industry
* Ability to communicate & listen effectively
* Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs
* A positive mindset with the willingness to continuously develop yourself and your teammates
* Ability to proactively manage time, multi-task, while working independently with minimal direction
Physical Requirements
* Must be able to stand and walk for extended periods (up to 8 hours per shift)
* Ability to lift and move products up to 25 lbs.
* Frequent reaching, bending, crouching as required
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