Product Owner - Martech & Customer Data
We're looking for an experienced Product Owner to take ownership of a complex Martech and Customer Data landscape within a large, multi-channel organisation operating at enterprise scale.
This role sits at the intersection of marketing technology, customer platforms, data integration, and internal-facing digital products, working closely with marketing, customer services, technology, and external vendors.
What you'll be working on
1. Ownership of a Marketing & Customer Data product portfolio, including:
2. Customer Service platforms (eg Service Cloud-style tooling)
3. Marketing automation, campaigns, and communications platforms
4. Customer Data Platform (CDP) with a "golden customer record" approach
5. Loyalty, rewards, and customer engagement capabilities
6. Staff-facing digital tools and internal apps
7. Oversight of multiple integrated systems, including third-party vendors and specialist platforms
8. Driving roadmap definition across digital, apps, checkout, and martech, with martech becoming a major focus as you embed
9. Working with integration tooling (eg CPI-style platforms) and API-led architectures
10. Collaborating with a delivery team of developers, integratio...