Customer success specialist

Support customers today. Shape their journey tomorrow in a science-led, innovative company.

Customer Success Specialist | Cambridge | to £33,000 plus benefits

About the company

The company supply specialist laboratory consumables & equipment to the global life sciences sector. Their products support research teams working across sectors like healthcare, biotech and academia – helping to streamline lab processes and improve operational efficiency. With strong demand and ongoing growth, they’re now expanding their operational team.

About the role

This role sits within the technical support team and offers a varied, hands-on position that blends customer support with in-house technical coordination. You’ll be the go-to person for client troubleshooting, while also working closely with the wider operations and engineering teams to ensure the smooth running of support processes and equipment.

Your week might include responding to technical queries, unpacking and QC’ing equipment, managing demo stock for the sales team, or preparing items for exhibitions. It’s ideal for someone with a great phone manner, a proactive mindset, and an interest in lab tech.

Your previous experience

We’re looking for someone with:

• Previous experience in technical or customer support
• Excellent communication skills and a calm, confident phone manner
• Strong attention to detail and organisational skills
• A proactive, problem-solving approach and ability to work independently
• Willingness to carry out physical tasks (picking/packing/lifting/ladder use)
• Experience with MS Office and admin platforms (e.g. QuickBooks)

Package

• To £33,000 DOE plus benefits
• Full-time, office-based role in our Cambridge HQ
• Monday to Friday, 8:30am–4:30pm
• Competitive salary, depending on experience

Arius Recruit connects experienced sales professionals with senior commercial opportunities across the UK. We specialise in Sales, Account Management, Customer Success, and Executive-level hiring for high-growth technology sectors, including SaaS, CyberSecurity, AI, DeepTech, FinTech, RegTech, Data & Analytics and Consulting.

Arius Recruit Ltd is acting as an employment agency in relation to this vacancy. This is a permanent and full time positi