Facilities Assistant
We are working alongside a global leader who partner some of the world’s largest organisations, delivering first class, integrated Facilities Management and Workplace Management solutions. Our client supports organisations around the world to develop, implement and manage their Integrated Facilities and Workplace Management strategies.
Our client can provide you with a genuine opportunity to work with a progressive and innovative employer. They are a business pushing to the front of the Integrated Workplace and FM services world.
You will make enduring professional relationships; you will work alongside some of the best professionals in the business. If you are focused on aspiration, they will embrace that. More than anything else, they are a people business, their business is their people.
This role is an opportunity to really show what you can do and genuinely add value to a role, make it yours
Our client is committed to creating a diverse and inclusive culture where you will feel welcomed, valued and empowered to achieve your full potential.
The overall responsibility of this role is to deliver first-class customer service to our client and, ultimately their clients.
Core Responsibilities:
* Ensure the client receives efficient, professional and friendly service always.
* Work closely Front of House provide support during busy times or when cover is required.
* Manage work orders requested by the client, escalating any failings to the line manager so the impact on the client can be minimal.
* Evaluate each job request and any jobs within the scope of capability, making sure to close them quickly and efficiently; these jobs would include light bulb changing, minor plumbing, decorating, furniture or equipment building/moving, and equipment services.
* Ensure service operational excellence is achieved on all requests in a timely manner.
* Complete daily / weekly building checks and stock audit.
* Log and monitor all operational requests through to completion via FAMIS.
* Update the Proactive Job Register on a weekly basis and email it to Helpdesk.
* Maintain a property interior report of any jobs completed or escalating to the help desk.
* Provide facilities support across multiple client sites as required, including travel between locations.
* Work across all UK sites on a weekly basis, ensuring consistent service delivery and adherence to site-specific procedures.
* Overnight stays in London may be required to support early morning starts or operational needs.
* Ensure consistent service delivery and adherence to site-specific procedures.
* Maintain communication with the central team to coordinate tasks and priorities.
* Cover Front of House during unplanned and annual leave.
Meeting Room, Office,
* Prepare meeting room setups and check desks and offices to ensure readiness for use. This includes removing any personal belongings left by previous users.
* Coordination with IT infrastructure teams is essential to confirm that IT kits are functioning properly—this is a shared responsibility, not solely managed by Facilities.
* Conduct daily checks on photocopiers to ensure they are operational. Promptly report any breakdowns or stock requirements to the IT team to avoid service disruption.
Health & Safety
* Regularly review the H&S Policies, including Risk Assessments, Electrical Register, PPE Records, Contractor Evaluation and site induction forms.
* Ensure all accidents are recorded properly via the Risk and Compliance Merdian.
* Report grievances and disciplinary or welfare matters to the Area Manager.
* To report overtime, sickness and absenteeism to the Area Manager.
Skills and Experience
* Previous Facilities / Workplace experience
* Knowledge of Microsoft office
* Customer focus
Sound like you ? then please get in touch !
My client is an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. D E & I is engrained in their DNA.
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process please contact us on info@spencermarshall.co.uk