WE’RE HIRING: DESKSIDE SUPPORT ENGINEER – L2 (ONSITE – CAPENHURST, CHESTER, UNITED KINGDOM)
Excis is a global leader in IT support, driven by innovation, collaboration, and excellence. With a presence in 190+ countries, a team of 6,000+ engineers, and support for 200+ enterprise clients, we provide a dynamic environment where your work makes a real impact.
We foster a people-first culture focused on growth, teamwork, and continuous learning, ensuring every team member has the opportunity to develop and succeed in a global enterprise environment.
Role Summary
We are seeking a customer-focused and enthusiastic Deskside Support Engineer (L2) with a passion for solving IT challenges and delivering exceptional user experiences. This is a fully site-based role supporting a valued enterprise client, including VIP users, where professionalism, technical expertise, and strong communication are essential. You will be part of a collaborative IT support team providing hands‑on technical support across a wide range of devices and enterprise systems.
Key Responsibilities
* Provide onsite support for desktops, laptops, printers, mobile devices, and peripherals
* Deliver high-quality customer service to all users, including VIPs
* Troubleshoot hardware and software issues across Windows environments
* Perform PC builds, deployments, imaging, and reimaging activities
* Handle IMAC activities (Install, Move, Add, Change) and project tasks
* Assist with LAN/Wi‑Fi connectivity, patching network points, and workstation setup
* Support Microsoft 365 applications (Outlook, Teams, Excel, OneDrive, Intune)
* Manage incidents using ITSM/ticketing tools and ensure SLA compliance
* Maintain and update documentation, knowledge base articles, and asset records
* Collaborate with internal IT teams and external vendors for issue resolution
* Provide remote support when required
Essential Skills & Qualifications
* Strong knowledge of Microsoft Windows OS (Windows 10/11 and legacy systems)
* Experience with Windows imaging and deployment (SCCM, MDT, or USB imaging)
* Solid Microsoft 365 troubleshooting experience (including Intune exposure)
* Familiarity with Active Directory and Azure Active Directory
* Strong desktop, laptop, printer, and peripheral troubleshooting skills
* Experience with ITSM/ticketing systems
* Excellent communication and interpersonal skills
* Ability to work independently and within a team
* Experience working with vendors and third‑party support teams
* Strong organizational and time‑management skills
Benefits – Why Join Us?
At Excis, your work truly matters. You will be part of a hands‑on, collaborative team where your technical expertise directly improves user experience and operational success.
We Offer
* A supportive and inclusive work environment
* Continuous learning and professional growth opportunities
* Exposure to global enterprise clients and technologies
* Competitive compensation and clear career development pathways
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