Can you imagine a world without music? Neither can we.Key DetailsWe’re expanding and maturing our Salesforce delivery (Sales/Service/Experience Cloud and custom) and require a hands-on Quality Engineering Manager to set the strategy, build robust automation (primarily Provar), and embed quality by design. Your mission is to increase release confidence and velocity while reducing cost-to-serve by minimising defects in production and shortening feedback loops.What you will be doing Quality leadership & strategy Own the end-to-end QE strategy for Salesforce: unit, component, system, integration, regression, UAT, non-functional. Define and govern Definition of Ready/Done, test entry/exit criteria, and quality gates aligned to release governance. Establish risk-based testing aligned to business value and regulatory priorities. Test automation (Provar-first) Design, implement, and scale Provar frameworks: modular test assets, page object patterns, robust selectors, parameterised data. Integrate Provar into CI/CD (e.g., Azure DevOps/Bitbucket/Gearset/GitHub Actions/Jenkins), enable scheduled nightly suites and PR gating. Build strategies for test data (synthetic, masked prod-like), environment parity, and resilient selectors across UI changes. Maintain traceability: user story, acceptance criteria, test cases, automated suites, reports. Engineering enablement Champion shift-left practices (BDD/TDD, contract testing, API-first), code review quality, and testability patterns. Coach engineers and analysts on writing testable user stories and executable acceptance criteria (Gherkin where useful). Partner with Release/Environments for scratch org usage, ephemeral test environments, and reliable pipelines. Non-functional quality Establish baseline and tooling for performance, security, and accessibility testing; integrate checks into pipelines. Define SLOs/SLIs for Salesforce user experience (e.g., page load, query time) and automate monitoring where feasible. People leadership Lead, mentor, and develop QAs; set career paths, standards, and communities of practice. Manage partner testers; ensure outcome-based contracts, quality SLAs, and knowledge transfer. Reporting & continuous improvement Own quality metrics and OKRs: automation coverage, change fail rate, escaped defect rate, MTTR, cycle time, flaky test rate. Run root-cause analyses and quality retros; drive remediation and preventative improvements. You will have Required Previous experience in Quality Engineering/QA, with Salesforce experience and experience leading or managing QE/QA teams. Proven expertise with Provar (test design, framework build, data strategies, CI integration, reporting). Hands-on with CI/CD for Salesforce (Azure DevOps/Bitbucket/Gearset/GitHub Actions/Jenkins), Git branching (trunk or GitFlow), code reviews. Strong understanding of Salesforce architecture: metadata, Apex, Flows, profiles/permission sets, packaging, sandboxes/scratch orgs. API/integration testing (REST/GraphQL, Postman/Insomnia, contract testing), and mocking/stubbing patterns. Solid test design (equivalence partitioning, boundary analysis, risk-based test selection) and traceability practices. Excellent stakeholder communication; able to influence Product/Engineering, simplify complexity, and report succinctly. Desirable Salesforce certifications (Admin, Platform App Builder, Platform Developer I), Provar certification, ISTQB (Advanced/TTA). Performance testing (JMeter, k6), security testing basics (SAST/DAST, Salesforce Shield familiarity), a11y fundamentals (WCAG). Experience with Playwright/Selenium and API contract testing (e.g., Pact) where appropriate beyond Provar. Exposure to data masking/subsetting tools and environment strategy. Domain knowledge in subscriptions, licensing, payments, or contact-centre operations.