As a Customer Engagement Associate, you’ll be the first point of contact for customers, providing friendly, professional support from initial enquiry right through to course completion. You’ll play a key role in ensuring every delegate and employer receives the high level of service SIMIAN is known for.
Working closely with the Customer Engagement Lead and wider team, you’ll help coordinate training courses, process bookings, manage customer records, and contribute to the smooth running of our training operations.
What You’ll Do
Be the first point of contact for customer calls and emails, offering clear, friendly and accurate information
Process bookings and coordinate training schedules efficiently
Maintain accurate customer records and support reporting requirements
Liaise with trainers and internal departments to ensure courses run smoothly
Support the Customer Engagement Lead and National Business Development Manager with admin and communication tasks
Help identify opportunities for cross‑selling or repeat business with existing clients
Contribute to the continuous improvement of customer service processes
Represent SIMIAN with professionalism and enthusiasm at all times
About You
We’re looking for someone who is:
Confident and professional, with excellent communication skills
Organised and able to manage multiple tasks efficiently
Customer‑focused with a genuine passion for providing great service
Comfortable using CRM systems and standard office software
Positive, proactive, and ready to contribute to a collaborative team environment
Keen to learn, grow, and develop within a leading national organisation
What You’ll Get in Return
A supportive, friendly team environment
Opportunities for professional development and career progression
Competitive salary and benefits package
22 days’ holiday (plus service‑related increases)
Company pension scheme
Free parking and regular company events
The chance to join a passionate, professional team dedicated to safety, quality, and service excellence
Those with an interest in this position can download the full job description here. When making a formal application, interested parties should include a covering letter and CV outlining work history to jobs@simian-risk.com. Applications that do not include this information may be rejected.
Applicants should be aware that job offers will be subject to satisfactory reference and DBS checks. A criminal record does not necessarily preclude employment, as this will be risk assessed.
We operate a Safer Recruitment Process. As part of Keeping Children Safe in Education 2024, we reserve the right to undertake online searches of shortlisted candidates as part of our pre‑recruitment checks.
Previous applicants are welcome to reapply.
#J-18808-Ljbffr