Overview
Field Desktop Support Engineer with Office365 and Google Workspace experience. This is a field-based, on-site role requiring a full clean driving license and access to transport. An Enhanced DBS check is required, and work visas cannot be sponsored. This is a fantastic opportunity to join a growing IT support team, where you will play a key role in providing first-class technical support to users across multiple locations.
Key Responsibilities
* As a Field Desktop Support Engineer, provide on-site and remote IT support, ensuring users receive fast, effective resolutions to their technical issues.
* Work as part of a wider IT team, supporting desktop and mobile devices, peripherals, and networks while maintaining high customer service standards.
* Technical Support & Troubleshooting
o Maintain and support desktop and mobile devices (laptops, Chromebooks, tablets).
o Diagnose and resolve hardware and software issues for printers, scanners, interactive screens, projectors, and AV equipment.
o Troubleshoot basic networking issues (wired and wireless).
o Assist with image build and deployment for Microsoft and Apple devices.
o Support users with Microsoft 365 and Google Workspace applications.
* Customer-Focused IT Support
o Act as the customer-facing representative for IT support, delivering fast and efficient service.
o Assist the service desk in delivering high-quality IT support, escalating issues when necessary.
o Provide clear technical guidance to users, including those who may not have IT backgrounds.
o Maintain accurate records of service requests in the IT ticketing system.
* Collaboration & Best Practices
o Work effectively with remote IT teams, ensuring smooth communication and problem resolution.
o Support the implementation of ITIL best practices to improve IT service delivery.
o Contribute to continuous improvement initiatives to enhance IT support efficiency.
What We\'re Looking For
Technical Skills & Experience
* Experience supporting desktop and mobile devices (laptops, tablets, Chromebooks).
* Knowledge of peripheral support, including printing, scanning, AV equipment, and interactive screens.
* Basic understanding of wired and wireless networking.
* Familiarity with image deployment tools for Microsoft and Apple devices.
* Operational knowledge of Microsoft 365 and Google Workspace.
* IT qualifications equivalent to CompTIA A+ or similar.
* Experience using IT service desk ticketing systems (e.g., ServiceNow) is an advantage.
Soft Skills & Behaviours
* Excellent customer service skills with a proactive, problem-solving approach.
* Strong communication skills, both verbal and written.
* Ability to prioritise workloads and work under pressure.
* Strong troubleshooting abilities, knowing when to research issues or escalate problems.
* Ability to build strong working relationships with remote teams and users.
Application Details
All our roles are UK based. When submitting your application to Colossus, please ensure the following:
* Your CV has your address and postcode.
* You also have your correct phone number and email address so we can contact you as soon as possible regarding your application.
* For confidentiality purposes, please remove any references to contact phone numbers and email addresses from your CV.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Information Technology
Industries
* Information Services
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