Senior Technical Support Analyst
Edinburgh
Up to £35,000 + excellent benefits (including bonus)
The Role
As a Senior Technical Support Analyst, you'll join a highly collaborative team in a hands‑on, client‑facing position. You'll act as a key escalation point within the service desk, taking ownership of complex issues and ensuring high‑quality resolutions as well as playing an important role in project delivery.
What Makes This Opportunity Stand Out
- Quarterly coaching and structured development sessions
- Paid training and certification opportunities
- Ongoing mentoring from experienced colleagues
- Clear pathways for progression and skill development
What You'll Bring
- Strong experience in 2nd line IT support
- Expertise across Microsoft 365, Windows Server, networking, and virtualisation
- A customer‑focused mindset with excellent problem‑solving skills
- Ability to manage priorities effectively and communicate clearly with clients
- Desirable experience includes Azure, and knowledge of cyber security frameworks
