Salary: £45,000 - 45,000 per year Requirements: Excellent verbal and written communication skills with an eye for detail Experience with technical service provision (support, managed services, consultancy) Experience managing Microsoft 365 Experience meeting ISO 27001 compliance requirements Organised and able to prioritise Experience managing client expectations and staying calm under pressure Responsibilities: Assisting the Head of Technical with the development of our services and service delivery Liaising with the Operations Department to improve our security and meet ISO 27001 compliance requirements Acting as a point of escalation for service-based client feedback, ensuring client satisfaction is maintained with all service deliveries Building and maintaining relationships with key customer and software partners to support our message of excellence Overseeing Managed Service requests and maintaining SLAs Managing Professional Services bookings with clients Assisting in the creation of Statement of Work and Job sheets for Professional Services engagements Providing first and second line help desk technical support Providing internal office IT support to the team where required Technologies: Support Microsoft 365 Security Office 365 More: We are looking for an IT Operations Manager to join our dynamic team, where you will play a crucial role at the intersection of the Technical and Operations teams. Our focus is on compliance, automation, efficiency, and continual service improvement, creating clear value for our clients. We offer a supportive work environment with opportunities for professional growth and development. Join us in our commitment to excellence and help us achieve our shared goals. last updated 16 week of 2026