Join to apply for the Duty Manager role at Colets Health & Fitness.
About Us
Located in the heart of Thames Ditton, our private health club is not just another corporate gym. As a not-for‑profit organisation, we pride ourselves on being welcoming, supportive and independent, providing a personalised approach to fitness and well‑being that creates an environment where members and staff feel valued and inspired.
Job Purpose
As a Duty Manager, you will play a vital role in the smooth day‑to‑day running of the club. Reporting to the Operations Manager, you will oversee all aspects of the club during your shift, ensuring a safe, welcoming and enjoyable experience for members and staff.
Responsibilities
* Act as the primary point of contact for members, staff and visitors during your shift.
* Address member feedback and resolve issues promptly and professionally.
* Build positive relationships with members, ensuring a friendly and personalised experience.
* Handle complaints and follow up with the relevant manager.
* Lead, manage and motivate the team to deliver exceptional service aligned with our values.
* Support and supervise team members, assisting with lunch cover as needed.
* Oversee the smooth running of all departments, including the gym, pool, F&B, squash courts, nursery, reception, beauty services and cleaning.
* Share Line Manager responsibilities for Reception and Cleaning teams with another Senior Duty Manager.
* Conduct regular facility checks to maintain cleanliness, safety and maintenance standards.
* Ensure health and safety compliance across all areas.
* Act as Incident Manager and lead during emergencies, including fire evacuations.
* Manage opening and closing procedures, ensuring security at all times.
* Carry out pool tests and support various departments during peak times.
* Supervise events and ensure club security.
* Promptly prepare activity areas, ensuring equipment is safely set up, dismantled and stored.
* Ensure efficient building operations by switching off unused equipment, lights and air‑conditioning units.
Qualifications and Requirements
* First Aid and Defibrillator certified.
* NPLQ or Emergency Responder qualification preferred.
* Fire Warden certification.
* Customer Service training (preferred).
Preferred Skills and Experience
* Strong understanding of health and fitness operations.
* Supervisory or managerial experience in leisure or hospitality.
* Leadership and communication skills to inspire and motivate a team.
* Knowledge of health and safety regulations (training can be provided).
* Food Hygiene qualification (or willingness to obtain one).
* Ability to multitask and remain calm under pressure.
Personal Qualities
* Motivated, friendly and approachable.
* Proud of delivering high‑quality service.
* Proactive, can‑do attitude with problem‑solving abilities.
* Passionate about making a difference in a not‑for‑profit environment.
#J-18808-Ljbffr