Customer Success Executive – Drive Impact for Leading FMCG Brands - Leeds Hybrid Working We’re partnering with a brilliant FMCG field marketing agency that works closely with major household-name brands to improve how products perform in grocery retail. By combining data-led insight, industry expertise, and a nationwide field network, they help clients fix issues fast, grow distribution, and drive measurable in-store results. They now have an exciting opportunity for a Customer Success Executive to join the team, working on-site with a major FMCG partner and playing a key role in shaping strategy, driving performance, and managing day-to-day delivery. This is a varied, high-impact role blending data analysis, commercial thinking, relationship building, and operational ownership – perfect for someone who loves solving problems, spotting opportunities, and working closely with clients. What you’ll be doing * Work on-site with the client’s senior team (3 days per week) to understand priorities, share insight, and align on strategy. * Build trusted relationships across the account, becoming the go-to contact for day-to-day support and longer-term planning. * Use advanced retail analytics to identify issues, trends, and commercial opportunities across grocery retail. * Work with a third-party field team (2,800 people nationwide) to brief activity, set targets, track performance, and drive best-in-class execution. * Manage the full lifecycle of in-store activity – from briefing and setup through to analysis, reporting, and recommendations. * Build and maintain key documents such as promotional plans, NPD launches, and quarterly priorities. * Produce accurate, insight-led reports that bring data to life and show performance against KPIs. * Support wider business growth by spotting new commercial opportunities and contributing ideas for improved service delivery. * Share best practice internally, helping strengthen and refine the On-Demand service model. About you * Experience in FMCG, retail, or field marketing within a customer success, account management, analytics, commercial, or operations role. * Strong data literacy – confident interpreting trends, spotting issues, and turning numbers into clear actions. * A brilliant relationship builder who communicates clearly and earns trust quickly. * Commercially minded with an understanding of how brands grow in grocery retail. * Highly organised, comfortable managing multiple priorities, and able to work at pace. * Proactive, curious, and solutions-focused – you enjoy problem-solving and improving processes. * Confident presenting insight, recommendations, and results to senior stakeholders. * Full UK driving licence and access to your own vehicle is essential. Location & Travel * Home-based with three days per week on-site at the client’s office in Leeds * National travel as needed for client meetings or field visits Salary & Benefits * £38k base salary * Car Allowance * 10% Performance bonus * Comprehensive benefits package * Supportive, collaborative culture with real progression routes Why apply? This is a rare opportunity to work at the intersection of data, strategy, and field execution, supporting a major FMCG brand while learning from an experienced and high-performing team