Company Description
We're Hiring: Scheduler - Waterlooville
Keep our operations running smoothly.
At Securitas Technology, we're more than a security provider - we're innovators protecting what matters most. We're looking for an organised, detail-driven Scheduler to join our busy team in Waterlooville. In this role, you'll be the link between our engineers, customers, and service teams - making sure the right people are in the right place at the right time.
* Position: Scheduler
* Hours: 37.5 hours a week - Mon - Fri - Onsite
* Salary: £25,000 per annum
* Location: Waterlooville
* Requirements: Experience in scheduling, call centre, or customer service roles
If you're organised, people-focused, and enjoy keeping things running like clockwork, apply today and start your career with Securitas Technology.
Job Description
What you'll do...
* Planning & scheduling of Planned Preventative Maintenance (PPM) visits
* Manage field service engineers' diaries and work allocation within your area in line with business targets.
* Arrange follow-up visits, specialist equipment, or subcontractors where needed.
* You will need to be able to make decisions based on a number of factors.
* Log and track complaints, ensuring swift resolution.
* Support your manager with additional admin and coordination tasks.
What you'll bring
* Experience in scheduling, call centre, or customer service roles
* Strong organisational skills and the ability to juggle multiple priorities.
* Excellent communication skills - confident with engineers, managers, and customers.
* Proficiency with Microsoft Office and ability to use multiple systems at once.
* A problem-solving mindset with attention to detail and accuracy.
Qualifications
What you will need...
* Proven experience in a call centre and/or customer-facing role (internal or external).
* Confident using Microsoft applications (Word, Excel, Outlook).
* Ability to use multiple systems simultaneously.
* Strong team player with an open and honest approach to your own workload and supporting others.
* Excellent relationship-building skills, particularly with Regional Service Managers and engineers.
Additional Information
It's great to see you're considering a career with us here at Securitas Technology You're one step away from joining our global team of over 375,000 professionals.
Why Choose Securitas Technology?
At Securitas Technology, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.
What You Can Expect
Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We're here to help-just drop us an email.
Diversity & Inclusion: Be Yourself at Securitas
We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:
* Career Growth: Clear pathways from apprenticeships to leadership programs.
* Inclusive Leadership: A culture of respect, transparency, and collaboration.
* Fair Pay & Benefits: Competitive, equitable compensation and benefits.
Our Commitment to You
We support our workforce through initiatives such as:
* Employee Networks - Safe spaces to connect and influence policies for change.
* Race at Work Charter & Armed Forces Covenant - Supporting equality and inclusion.
* Disability Confident Employer - Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.
* Health & Well-being Programs - Mental health support and workplace wellness.
* Neurodiversity Top Employer Certification - Leading inclusivity for neurodivergent individuals.
We celebrate diversity year-round with events like BSL Week, International Women's Day, PRIDE, and Black History Month and so much more
Take the Next Step
Join us and be part of a team that values you. Click 'Apply Now' and start your career with Securitas UK today