Internal Sales Coordinator - Air & Sea Freight
Location: Felixstowe
Salary: Up to £38,000 (DOE)
As a recruiter working closely with a well-established freight forwarding business in Felixstowe, I'm currently looking to appoint an Internal Sales Coordinator to join a busy and growing team. This role plays a key part in selling air and sea freight services while supporting the operations function and managing a high volume of inbound enquiries.
The position suits someone who enjoys being at the centre of the business-handling customer queries, converting enquiries into bookings, and working closely with operations to ensure a smooth service.
Key Responsibilities:
Managing a high volume of inbound calls and emails from customers
Quoting, selling, and promoting air and sea freight services
Converting enquiries into confirmed bookings
Acting as the main point of contact for customer queries and follow-ups
Liaising closely with the operations team to ensure smooth shipment execution
Supporting external sales colleagues with pricing, follow-ups, and customer data
Maintaining accurate records, rates, and CRM/system updates
Identifying opportunities to upsell and cross-sell freight solutions
Candidate Profile:
Proven experience within freight forwarding or logistics, ideally air and sea freight
Previous internal sales or customer-facing experience
Confident handling busy inbound enquiry volumes
Strong communication skills and a professional telephone manner
Well organised, detail-oriented, and commercially minded
Able to work effectively with operations and sales teams
What's on Offer:
Salary up to £38,000, depending on experience
Office-based role in Felixstowe
A supportive and fast-paced working environment
Exposure to both sales and operations, offering strong career progression
Opportunity to join an established and respected freight forwarder
This is an excellent opportunity for an experienced internal sales or freight professional looking for a stable role with variety and progression.
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