Who are we? Founded in 1859, The Corps of Commissionaires Management Limited, now Corps Security, was a business initially built to provide employment for ex-servicemen on return from the Crimean War. By sticking true to our values of ‘loyalty, integrity, service’, we have become the UK’s most established and respected specialist security services provider. Who are we looking for? We currently have an exciting opportunity for an experienced Security Account Manager to be responsible for all Customer and operational colleagues and have a full understanding of the functions covered including – manned guarding, electronic solutions such as CCTV & access control, key holding, post room, reception and general business support What we offer: We are a recognised Real Living Wage Foundation partner and Social Enterprise. We offer a wide range of industry leading benefits, including: Car Allowance Company sick pay scheme Paid SIA license renewals Enhanced Family Leave Pay Cycle to Work Scheme High staff discounts & rewards scheme Access to Digital GP Excellent pension scheme Death in Service - £5000 Recruitment bonus scheme New business lead scheme Employee assistance programme What you will need: Excellent communication skills and a strong customer focus. A valid SIA Front-Line License - essential Previous Security Management experience Proven ability of being a team leader/supervisor in a multi site environment Confidence and ability to establish and maintain good and effective working relationships at all levels Ability to work to deadlines, multitasking and working under pressure Full UK Driving License - desirable Excellent IT Skills including Microsoft Software Packages (e.g. Excel) Able to achieve vetting to BS7858 Standards What are you going to do: To liaise and meet with customers and key clients on a regular basis to review & record contract performance ensure quality standards are consistently maintained, leading to contract retention, including monthly KPIs in line with the Customer Portal. To be responsible for manning levels of contracted, ad-hoc and special events as per customer requirements including, recruitment, screening and vetting with Administrators and Central Support ensuring that sufficient and suitable relief staff are available Through direct site visits ensure the safety & well-being of both customer staff & Corps colleagues are maintained Be responsible for weekly and monthly reports as required by Site Operations Manager and the Region, ensuring deadlines are meet. Maintain all associated documents required for Customers including key holding i.e. Assignment Instructions, key receipts, risk assessments, contact details including office customer files and ensuring invoices are raised appropriately when required to do so. Participate in Out of Hours/Duty Executive process as and when required Monitor and manage revenue and costs in line with the current contract costing model and prepare monthly forecasts in line with accounting requirements Conduct in-depth investigations and follow the Company’s disciplinary, grievance, performance management policies with regards to employee relations matters *Please Note: These are the key elements of the role, you may be asked to undertake additional duties as and when required* Diversity is important to Corps Security; we believe that each individual has unique talents to contribute to the business. We believe that creating an inclusive environment in which individuals are valued is fundamental to our business success and we are committed to working towards achieving this. Corps Security adheres to the principles of Equal Employment Opportunities (“EEO”) benefits both the Company and its colleagues. EEO assists colleagues to develop to their full employment potential while the Company benefits from having a diverse, inclusive, and enthusiastic workforce. Corps Security is committed to providing support to members of the armed forces, veterans and their families which is set out in the Armed Forces Community Covenant. Veterans are guaranteed an interview where their previous employer was the armed forces and who meet the minimum requirements for the position. Under the current data protection legislation, we are required to notify you, as a candidate for employment with Corps Security, of certain information. Please go to our website www.corpssecurity.co.uk - ‘career’ section and familiarise yourself with the Privacy Notice (Recruitment). Please ensure you are happy with the content, before applying for one for our jobs.