IRecruit4 are hiring for a busy Customer Service department in Swindon for a Customer Service Advisor specialising in our clients National Accounts. Benefits of the role: * Permanent position. * Monday to Friday * After probation hybrid working is available 2 days per week. * Discount package. * Onsite gym. * Profit related bonus pay. Duties of the Customer Service Advisor: * Working in a busy customer service team, engaging with customers on the phone, via email and webchat. * Working with Third party customers and developing relationships with key clients for the business. * Managing key account orders in a timely manner. * Working with online systems to manage order processing and tracking information. * Co-Coordinating with other departments to ensure timely order fulfilment and understand stock levels. * Liaising with the Warehouse if there are any dispatch issues. * Responding to customer enquires promptly. * Proving key accounts accurate and valid information at all times. * Undertaking weekly service calls where you will be asked to produce reports and give presentations when required. Additional Information: * Excellent knowledge of IT systems- including an understanding of CRM systems and Excel. * Excellent attention to detail. * Exceptional communication skills, written and verbal. * Excellent ability to analyse data and action accordingly. * Previous experience in a customer service environment. * Have strong problem solving skills * Monday to Friday * 09.00 - 17.00 * £30,000 Per Annum. If you are interested in this position please contact us today