About us Changing Lives is a nationwide charity helping people facing the most challenging of circumstances to make positive change - for good. We believe that everyone deserves a safe home, a rewarding job and a life free from addiction or abuse. We know that given the right support, anyone can change their life for the better. Our services across the country help thousands of people each year who are experiencing a wide range of complicated challenges, including homelessness, drug and alcohol addiction, unemployment, involvement with the criminal justice system, sexual exploitation and domestic abuse. By focusing on their strengths, potential and opportunities, we support the people we work with to overcome their problems and live safe, successful, independent lives. Our charity is powered by over 600 passionate colleagues who bring a diverse and inclusive environment for our colleagues to grow. We are proud to say that many have actual lived experience of the challenges faced by those we support. We are looking for committed and compassionate professionals to join our team, who share our enthusiasm for changing lives. About the Service - Housing & Homelessness Services A safe home is the solid base from which you build your life. We support people who are experiencing homelessness, or at risk of becoming homeless, as well as providing specialist accommodation and outreach services for rough sleepers, veterans, survivors of domestic abuse, women and young people. Accommodation to us doesn’t just mean a roof over your head and shelter from the elements. It needs to be a welcoming and flourishing environment, offering opportunities for all those we support to feel comfortable and develop. You can make a difference and support people on their journey towards a brighter future. At Changing Lives, we offer a home rather than just a shelter. About the Job To manage a team of staff, budget and other resources to deliver an excellent service for those we work with in line with the organisation’s mission, service goals, values and associated regulations, guidance and legislature. Deliver and manage the project to the agreed quality standards and good practice protocols, ensuring a creative learning environment is developed. Provide robust and effective line management to the team, ensuring appropriate line management, supervision and performance management and that staff operate in accordance with the appropriate models of service and policies / procedure. Ensure that all team members adhere to the required training standards and are equipped to undertake their duties to a high standard. Ensure all staff maintain high quality case notes, records and all core documentation are completed in a timely manner. Undertake caseload audits on a regular basis to ensure that records are robust, adhere to a high level of case recording and are compliant with organisational requirements. Be responsible for all recruitment and selection for the team. Ensure that the team benefit from professional and personal development opportunities; are engaged, and highly motivated towards their own development and professional practice. The Project Lead will be responsible and will ensure that all staff comply with HR policies and procedures; where there is any infraction, they will be responsible for investigations and disciplinary proceedings.