Our Vision is to be the best people who work together for a Cleaner, Safer future where everyone can thrive.
Would you like to join our team here at CSG and make a difference to the environment? We are seeking passionate individuals who would take pride in promoting sustainable waste management practices to help make sure the UK carbon footprint is reduced and protect the environment for future generations.
We are a leading Environmental company in the UK, independently owned and with a strong family business ethos. We offer a range of employee benefits and have a strong tradition of helping to develop the careers of those who help us shine. Our guiding principle is "It's all about the people" and many of our 600 workers have been with us for decades. If you are looking for a chance to make your mark in an environment that rewards employee contribution and values it's people, you'll find CSG is a great place to be.
Location: Whiteley, Hampshire
Salary: £28,371.20
Role Type: Permanent, Full-Time
Hours: 40 hours per week
Role Accountabilities:
* Providing exceptional customer service, handling incoming inquiries to ensure a seamless customer experience
* Proactively contacting customers by phone to maintain good relations
* Managing emails & ensuring they are responded to in a timely fashion and forwarded to the appropriate person or department as necessary
* Responsible for managing customer orders from enquiry through to job completion for our depots nationwide
* Communicating between the sales team and operational depots to schedule work
* Liaising with transport depots to arrange waste collections
* Ensuring all information is provided for services to be carried out efficiently and compliantly
* Using CRM package for customer management information and technical waste management information so full waste reports can be provided for our customers
* Administrative duties include generating quotes & requesting purchase orders
Candidate:
Essential Requirements
* Previous customer service experience (in the environmental sector would be preferred but not essential)
* Excellent customer service and communication skills.
* Have a positive and proactive attitude
* A preference for communicating by phone
* Strong time management & organisational skills.
* Ability to self-motivate and work under own initiative
* Strong attention to detail.
* Good IT skills with experience of using MS Outlook, Word and Excel preferrable
Benefits of a CSG employee:
* Attractive basic salary
* Annual bonus scheme for all employees.
* Long Service Award.
* Employee recognition schemes, such as Employee of Month and Shining Star of the year Award.
* Employee referral bonus scheme.
* Attractive pension plan.
* Share Options - buy into our family future.
* Company perks for retail outlet discounts and more.
* Further development opportunities through in-house, external training and apprenticeship schemes.
* Company health care cash plan - dental / opticians / physio / online GP etc.
* Modern office only 5 minutes from Whiteley
* Standing / sitting desks.
* A daily food & coffee truck
* 33 days holiday inclusive of public bank holidays.
* Holiday Buy and Sell Scheme.
CSG is an equal opportunities employer with a commitment to the practice of equal opportunity without prejudice or discrimination in all of its workplaces.
If you think that you are the person for this role and would like to find out more about Cleansing Service Group Ltd, please visit our website bellow.
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