Overview
We are looking for new Community Team Leaders to join our growing Supported Living service! The main purpose of these roles is to ensure that care services are provided in a way that maximises a person’s independence, choice and dignity. The Community Team Leaders will provide in‑depth, person‑centred care plans, care and risk assessments, and support the care team to understand each customer’s support needs. They will also participate in an on‑call out‑of‑hours service.
Job Requirements
* An individual who is kind, approachable, caring, and passionate about making a difference to someone’s life and helping them live the life they choose.
* Drivers licence.
* Your own car and willingness to travel.
* NVQ Level 3 or relevant experience in a supervisory healthcare role (or working towards).
Duties & Responsibilities
* Work in the field and assist the Care Coordinator and Branch Manager.
* Ensure the quality of care is delivered to the highest standard expected by Retain Healthcare.
* Have a full understanding of our policies and behaviours framework and ensure the organisation exceeds these expectations.
* Ensure customers have activities that support them to meet their outcomes.
* Plan events for customers, families and staff to create opportunities for social interaction.
* Shadow and train new staff in the practical delivery of care.
* Carry out supervisions and spot checks of carer’s and support them to develop their skills through feedback and reflective learning.
* Take responsibility for the organisation and maintenance of Care Plan files in their area and work with team members when standards are not reached, providing continuous improvement.
* Work in a flexible manner that meets the needs of the service.
* Carry out new service assessments ensuring an agreed Care Plan and Risk Assessments are in place before the service commences, unless emergency cover is agreed by the Manager.
* Ensure that every customer has a Support Plan and Risk Assessments that are regularly reviewed and detailed to meet their individual needs.
* Communicate regularly with customers and their families, informing next of kin when an incident has occurred if appropriate.
* Contribute to communicating changes to rotas and customer requirements within the community.
* Ensure carers adhere to company policies and procedures and that the care team work within them.
* Identify any further training needs of carers based on observed information or customer feedback to Branch.
* Ensure that the service operates at an Outstanding rating with the Care Quality Commission and that all organisational objectives are fully met by the team.
* Maintain and always ensure that office records and notes are accurate and up to date, including the correct storing of information and adherence to the Data Protection Act and GDPR legislation.
* Deliver good and effective care and support to all customers and ensure everyone has a good customer experience.
* Model effective communication and hold regular team meetings.
Benefits
* Get paid for all travel, visits & training.
* Guaranteed hours contract – know your earnings every week.
* 40p per mile for travel.
* Weekly pay.
* All training provided is endorsed by Skills for Care through our training company Retain Skills.
* Access to Mental Health First Aiders.
* Free Lifestyle card.
* Access to a vehicle when yours is off the road.
* Blue Light card.
* DBS Rebate Reimbursement.
* Potential to progress your career further with employment opportunities and Diplomas.
Retain Healthcare Ltd and Retain Skills (South West) Ltd are equal opportunities employers. Offers of employment will be subject to satisfactory references and a DBS check.
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