Overview
Urgent Care Assistant - Keynsham (Out of hours, part-time, Up to £16.48/hr)
As a result of continued growth, HealthHero are seeking to recruit one Urgent Care Assistant to undertake driving, receptionist and base duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset on a part-time, permanent basis. Our shift patterns are varied, inclusive of weekday evenings, weekend work and a commitment to working some overnight sessions. Shift patterns and rota flexibility can be discussed at the application stage.
Our Urgent Care service operates 24/7 across the South West locality with bases in Chippenham, Keynsham, Salisbury and Swindon. If successful your rota may include a variety of the hours listed below. Overnight work will be required as part of the role.
Responsibilities
* Driving: Drive Clinicians to patients’ homes in a safe and legal manner, perform basic vehicle checks at shift start/end, and accurately record medications and consumables used.
* Base: Be the first point of contact for patients or carers in designated Treatment Centres; support Clinicians on shift; communicate with patients in person and by phone; keep Treatment Centre clean and orderly.
* Medication and Stock Management: Use computer systems to maintain stock levels of medications and consumables; replenish car stock at end of shift; manage stock rotation and expiry dates on weekly deliveries.
What you will do
* Work across shifts including Monday–Friday evenings (18:15/18:30–23:00), overnights (23:00–08:00), and weekend/overnight blocks (AM/PM/Evening or Overnight).
* Undertake non-clinical support to clinicians and patients using NHS 111 and GP Out of Hours services.
* Be flexible to occasional duties outside contracted hours to support operational needs.
About You
* Well organized, hardworking and personable; able to join an established, close-knit team.
* Confident interaction with patients, relatives and carers; compassionate, detail-oriented and professional under pressure.
* Strong administration skills; able to work calmly in emergency or stressful situations.
* Full UK Driving Licence (with no more than 6 penalty points) and good driving experience.
* Willingness to undergo a driver’s medical if successful at interview.
Qualifications and Requirements
* Full UK Driving Licence with up to 6 penalty points.
* Ability to undertake reception, driving and non-clinical support duties as part of the Integrated Urgent Care service.
* DBS check will be required (Enhanced DBS applied for by HealthHero on appointment).
What we offer
* Competitive pay up to £16.48/hr depending on shift times, with evening and weekend enhancements
* Discretionary staff bonus scheme
* Generous holiday entitlement up to 33 days per annum (Incl. bank holidays)
* Company Pension Scheme
* Simply Health cash plan
* Life Assurance
* Free staff parking
How to apply
If you would like to make a difference and think this is the role for you, we would love to hear from you. For questions or to arrange an informal conversation, contact our Recruitment Team at UC-Recruitment@healthhero.com.
Closing Date: Monday 6th October 2025 (5pm).
Additional information
* Please note the successful applicant will need an Enhanced DBS which we will apply for upon confirmation of appointment.
* We reserve the right to close this job posting early if a sufficient number of applications are received.
* We are unable to offer sponsorship for visa requirements.
Equality, Inclusivity and Diversity
We welcome applications from all suitably qualified candidates and are committed to equality, inclusivity and diversity. We are a Disability Confident Employer and can provide reasonable adjustments at any part of the application process. For adjustments, contact UC-Recruitment@healthhero.com.
Safeguarding
Please see information relating to safeguarding as a provider of healthcare.
#J-18808-Ljbffr