About the apprenticeship
Duties
· To maintain and develop Special Event Management and customer information plans by capturing and updating customer messaging, wayfinding requirements and service impacts accurately to ensure positive end to end journey experience.
· To assist the monitoring of events and horizon scanning by maintaining trackers and logs to identify any potential impacts on customers and escalating where necessary, to ensure customers are well informed and confident using services.
· To support the creation, review and co-ordination of customer facing information by working with communications, stations and operational teams to ensure messaging is clear, consistent, timely and aligned across channels.
Requirements
Qualifications
Essential Criteria
· A desire to learn and develop your knowledge of public transport and special events operations. · Good written and verbal communication skills, with the ability to present information clearly, accurately and appropriately.
· Good attention to detail and organisational skills.
· Ability to gather, analyse and interpret information and data.
· IT skills with good knowledge of Microsoft Office software.
· Pass the testing within the initial application process. This testing is used to uncover alignment to our values, behaviour and core Apprentice attributes, all of which can be found above.Desirable Criteria
· Previous experience (paid or voluntary) in a customer facing, communications, events or operational role.
· Awareness of the importance of clear customer information during disruption, special events or periods of increased demand.
· GCSEs A*-C/Level 9-4 in English, Maths and IT.
· Welsh language skills – Entry.
Skills
Desirable Criteria
· Previous experience (paid or voluntary) in a customer facing, communications, events or operational role.
· Awareness of the importance of clear customer information during disruption, special events or periods of increased demand.
· GCSEs A*-C/Level 9-4 in English, Maths and IT.
· Welsh language skills – Entry.
Welsh language
Welsh spoken skills: No
Welsh written skills: No
If you are interested in doing an apprenticeship through the medium of Welsh or bilingually, please contact the training provider to find out if it is available.
Training provided
Training provider
Apprenticeship Learning Solutions Ltd
Qualification
Level 3 Business Administration
Disability confident
Is this employer disability confident: Yes
What is disability confident?
Disability confident employers are committed to offering equal opportunities for people with disabilities and health conditions.
Employer details
Transport for Wales
CMC, Cardiff Central Station
Cardiff
CF10 1EP