Onsite Audio-Visual Technician 12-month fixed term contract Monday to Friday (8:30am – 5:30pm) £40,000 per annum Oxford Circus Summary: The Onsite Audio-Visual Technician is responsible for end-to-end troubleshooting, assessment and resolution of issues related to a customer’s Audio/Video system(s). You will also provide Preventative Maintenance, Meeting & Event Support, and Customer Training. You will be the face of our clients brand and must have excellent customer service skills and a strong technical aptitude. This position will be primarily dedicated to a single client and serve as both an extension of their IT team assisting in keeping open channels of communication between the customer, design consultants, and other teams. Your responsibilities and duties as onsite AV Technician: * End-to-end troubleshooting and resolution of all issues related to the site’s integrated AV systems (diagnostics, DSPs, control processors, touch-panels, display & audio connectivity issues, joining meetings, cabling, break/fix, AV rack, etc.) * Respond with urgency to AV Network Operations Centre (AV NOC) alerts. * Strive to identify and remediate the root cause of any issues, especially those that may be recurring. * Daily health checks of all rooms and AV systems to ensure full operability. * Develop and institute a comprehensive preventative maintenance plan based on manufacturer recomm...