Reception Supervisor - Mat Cover
Imperial Hotels London Group - Based at Tavistock Hotel
40 hours a week (5 days out of 7 days weekly rota)
£29,500.23 + Benefits
We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We’re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests. And we believe that starts with the right team.
We are now recruiting a Reception Supervisor at our Tavistock Hotel Nestled opposite the picturesque Russell Square Gardens in the vibrant heart of Bloomsbury, London. The Tavistock Hotel has 395 rooms and is a homely place to be, offering an on-site Indian restaurant bar and laid-back lounge bar.
As a Reception Supervisor, you will be responsible for supporting in overseeing the front office operations, ensuring smooth check-in/out processes, and managing guest enquiries & complaints. This role includes supervising front-office team members, managing refunds and payment transactions, and ensuring high standards of front-office service to our guests.
Key Duties will include the following:
* Checking all arrivals for the next day, and any necessary in advance, plus entering and assigning all group bookings.
* Ensure that all bookings are guaranteed and no-show charges/late cancellation charges are applied where appropriate.
* Provide support, information and guidance to new staff members to ensure they integrate and operate in accordance with company procedures and expectations as quickly and seamlessly as possible.
What we would like from you
* Worked as a Front Office Supervisor/ Reception Manager with 2 years experience in the hotel industry.
* A Passion for hospitality, you are all about creating memorable experiences for others no matter what time of day.
* Personable and engaging, with the ability to build rapport easily, and with great communication skills with both internal departments and guests alike.
* A multi-tasker with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed.
* A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team.
* A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera).
* Flexibility to work a varied shift pattern: early mornings, evenings, and weekends
What you will get in return
* 28 Days Holiday pro-rata increasing with length of service up to 33 days
* Free meals on duty
* Uniform & dry-cleaning
* Workplace pension scheme
* £300 Refer a Friend Scheme
* Employee recognition
* Employee awards
* Social events
* Interest-free Season Ticket Loan / Travelcard Loan
* 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
* Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
* Early Pay - Instantly access a portion of the pay you’ve already earned
* Shopping discounts across several high-street brands and online retailers (via Each Person)
* Nursery Scheme via Each Person (subject to eligibility)
* Mental health first aiders support & well-being
* Employee Assistance Programme- Supported by Hospitality Action
You can explore additional benefits here :
About Us:
With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride
We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people. So, if you’re ready to bring your expertise to support us with our new chapter, please apply today!