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Location: Caerphilly, South Wales (Hybrid working arrangement Mon & Fri optional WFH days)
Company & Role Information
With 30 years of experience and expertise in providing innovative products and services, our client is a leading ICT supplier to many private and public sector companies. Our client offers IT Managed Services and Solution Design to complement several other products.
As the 3rd Line Support Engineer, you will be pivotal in providing expert-level support, managing escalations, and leading complex technical solutions.
Normal hours cover 08:00 - 18:00pm
Shifts are either (09.00 - 17:30pm) (08:00 - 16:30pm) (09:30 - 18:00pm)
As part of the support delivery team, occasional weekends or bank holidays may work, but the requirement would be communicated in advance, and pay would be adjusted accordingly.
Responsibilities
* Delivering outstanding 3rd line technical support whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request.
* Working as a technical lead on major incidents, problem management and root cause analysis.
* Managing and optimising enterprise end-user computer environments, including Windows, MacOS, mobile devices, VDIs and collaboration tools.
* Managing and supporting Microsoft 365, Intune, Active Directory and Group Deploying and managing endpoint security solutions, patching and compliance policies.
* Providing technical leadership to Level 1 and Level 2 engineers.
* Maintain and update IT documentation.
Experience
The successful candidate will have support experience of:-
* Windows 10/11, Microsoft 365, Intune, Autopilot, Azure AD, Group Policy, Intune configuration policies and Sentinel.
* Server technologies.
* Firewall and VPN's management.
* LAN/LWAN/WAN, DNS, DHCP.
* Hands-on expertise in PowerShell scripting
* Back-up solutions and AV technologies.
* Experience with device management solutions
* ITIL v3/4 Foundation
* UC Technologies
* Database systems
* Use of 3rd party patching tools
Remuneration
* 25 days holiday entitlement rising to 28 days after 5 plus years of service
* Holiday Purchase Scheme
* A company supported CSR Volunteer Day
* 2 days for personal wellbeing
* Pension including the option to join Salary Sacrifice/Exchange for Pension scheme (SXP)
* Electric Vehicle salary sacrifice scheme
* Death in Service x4 basic salary
* Private Medical Insurance is available, partially subsidised
* Salary sacrifice charity donation scheme
* Hybrid working arrangement Mon & Fri optional WFH days
For immediate consideration please send your CV in today
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