Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
The Client Support Manager will work closely with management, team members and stakeholders to ensure the delivery of services we provide to our clients is best in class. The manager will be responsible for providing guidance, training, and leadership to inspire a team of client service managers / client service coordinators to perform at their optimum and create a cohesive team that works efficiently together to support both Equifax’s clients and stakeholders.
What you will do
* Planning workloads and delegating tasks to ensure service level are met
* Accountable for the performance of the team and providing feedback to employees
* Assisting with hiring and training employees
* Identify and implement best practices and process improvements to enhance KPIs and team performance.
* Provide support for escalations, business incidents and complaints, including interacting with customers
* Providing teams with information about recent projects and business updates
* Establish tracking and reporting controls supporting the business and customer needs
* Work with the Head of Client Services to drive forward changes to our support models to provide efficiencies and additional value add services to our clients
What experience you need
* Proven successful Client service and Client relationship background
* People Management
* Proven ability to identify and implement service improvements
* Proven ability of managing delivery of multiple items effectively
* Proven ability in delivering high standards of Client satisfaction
* High standard of communication skills with the ability to communicate at multiple levels within an organisation
What Could Set You Apart
* Previous experience working in a regulated environment
The Perks of being a Equifax Employee?
We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!
We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Primary Location: GBR-Leeds-6-Wellington
Function: Customer Service
Schedule: Full time
#J-18808-Ljbffr