Annual wage £14,206.00 £12000 - £16000 - Dependant on experience Working week Monday to Friday, 9.00am to 5.00pm. Total hours per week: 36.15 Expected duration 12 Months Possible start date 06 May 2024 Date posted 20 Sep 2023 Apprenticeship level Intermediate Level 2 (GCSE) Reference number VAC1000199759 Positions 1 available What you will do in your working day Duties include: Working through your day-to-day activities within the department, ensuring they are dealt with and accounted for in the appropriate timeframe Working as a team towards the achievement of all activities being completed within the department, regardless of current individual workload Responsible for answering inbound calls from customers and delivering world-class service every time Resolving customer queries, order processing, delivery issues with a high degree of accuracy on time Providing feedback to the Customer Service Team Leader about issues or complaints that need escalating Offering feedback to the Customer Service Team Leader with opportunities to build training and development around Ensure quotations are handled within a certain time frame (20 minutes) Where applicable, ensure that personalisation for the customer is stuck to using the tools (Salesforce) provided to build rapport with the customer base Managing individual cases and as part of the department, highlighting if there are too many and need assistance from other members of the team Work closely with the other departments To maintain all the Company’s equipment to a high standard and to maintain a high level of personal standards To carry out any additional and reasonable request made by the Company To constantly strive to improve through self-development The training you will be getting Level 2 Customer Service Practitioner Apprenticeship Qualification Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their Apprenticeship What to expect at the end of your apprenticeship After completion of your Apprenticeship, you will potentially have the opportunity to progress into full-time positions within the business Requirements and prospects Desired skills and personal qualities Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Objective driven, Problem Solver Qualifications GCSE or equivalent English (Grade 5/C) Desired GCSE or equivalent Maths (Grade 5/C) Desired Things to consider Based in Adlington, train stations at Adlington 26 days holiday (inc birthday day off) Free car parking Free tea and coffee Company Benefits: All available after 6 month’s probation period. Pension Scheme: Invitation to join the pension scheme. The scheme is currently 3% employer contribution and a minimum 5% employee. Private Medical Insurance: Free private medical insurance for yourself (if you wish to take it). Vitality Health currently underwrites the policy and an outline of the benefits will be provided to you during your induction. The company reserves the right to change the provider to meet with business needs. Death in Service Cover: 4 x Salary Income Protection: 75% of salary less state benefits