Overview
Metered Customer Service Advisor - 24 Month Fixed Term Contract
Location: North Yorkshire Ripon/Catterick/Bedale. Work type: Temporary. 37 hours per week, Monday - Friday.
We have an exciting opportunity for a Metered Customer Service Advisor to join the Water Service Delivery team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers.
About
Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:
* We offer a competitive salary, depending on experience £25,776 - £31,981
* A Company van
* Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
* Attractive pension scheme (Currently up to 12% company contribution)
* Development opportunities in line with the Metered Customer Service Advisor progression plan
* 25 days annual leave plus bank holidays - plus an extra wellness day!
* Life assurance cover of 4 times pensionable salary
* A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
* Retail savings scheme
* Online GP service, cycle to work scheme, gym membership discounts and many more!
Location: North Yorkshire Ripon/Catterick/Bedale – To be considered for this role you should live within a reasonable commutable distance to the role location
Work type: Temporary. 37 hours per week, Monday - Friday.
Responsibilities
* Locate external meter chambers/enter customer's premises (e.g., homes, factories, schools) on a cyclical basis to accurately record water meter readings.
* Ensure regular maintenance of meter reading rounds and location notes to agreed standards.
* Attend customer appointments to carry out basic investigations into high and low consumption and take appropriate action.
* Carry out ad hoc meter readings as required (e.g., checks and final reads).
* Identify and replace damaged meters where possible and in line with trained level of capability.
* Identify street furniture defects and undertake remedial action as appropriate.
* Ensure compliance with Health and Safety legislation and adherence to accident management procedures.
* Work as part of the team to deliver excellent performance by understanding how individual performance links into the team’s wider objectives.
* Take personal responsibility for yourself and also others with respect to health and safety, risk management and control of work to ensure compliance with the YW Safety Policy.
* Demonstrate relentless drive, energy and determination to deliver sustainable outperformance for YW that rigorously achieves our vision to be clearly the best against demanding competitive industry benchmarks.
* Demonstrate financial awareness when making day to day business decisions.
What Skills & Qualifications You Will Need
* Outdoor role; comfortable working in all weathers and terrains.
* Manual handling duties including heavy lifting of manhole covers.
* Experience of understanding where your role fits within a business plan and developing ways to deliver the outputs.
* Full Driving Licence
* IT skills – competent using MS Office applications and ability to quickly adapt to new systems.
* Experience of working independently.
* Experience of working in a Customer service environment.
You Will Also Benefit From Having
* Previous meter reading experience.
* Understanding of household plumbing and water distribution.
* Experience of delivering against challenging business targets.
* Previous experience in a commercially orientated and/or regulated environment.
* Previous experience gained within the water or waste water sectors or within the broader utilities, process or manufacturing industry sectors.
Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can) to help you make the best of both your work and home life.
Do we sound like your cup of tea?
If you've got experience in Customer Service and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.
Recruitment Process
Closing date 23rd September 2025
If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.
All our roles are subject to a medical questionnaire, and further medicals when required.
We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.
Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
Referral information and related job listings are provided for context and recruitment opportunities.
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