Summary
• Understanding business fundamentals • Working and developing policies • IT skills including spreadsheets • Planning and organisational skills Where a business administrator has not already achieved Level 2 English and maths, they must do so before taking the end-point assessment.
Wage
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 9am to 5pm, shifts, may work evenings and weekends.
37 hours a week
Start date
Thursday 5 June 2025
Duration
1 year
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
• General office admin duties – filing, shredding, post etc. and ensuring the office is kept clean and tidy
• Managing our clocking in system – daily review of staff’s shift times and highlighting any anomalies
• Learning the daily cash reconciliation process to provide holiday cover for current staff
Where you’ll work
46A BRADFORD STREET
WALSALL
WS1 3QA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
SANDWELL COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
Training schedule has yet to be agreed. Details will be made available at a later date.
Requirements
Essential qualifications
GCSE in:
* English (grade 2)
* Maths (grade 2)
Other in:
* English (grade 1)
* Maths (grade 1)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Creative
* Initiative
* Non judgemental
* Patience
* Physical fitness