Welcome to Retail with a difference What if every sale you made, every display you created, every customer you enticed in, made a difference to someone’s life? And to your local community? Here at a Princess Alice shop, it does. We are a quality retailer with care at our core. Every sale you make, makes a world of difference to the patients we support – and their families and friends. We are on over 40 high streets, turning takings directly into outstanding care. As an Area Manager, you are our Ambassador on the high street, and we never forget that. We are big enough to support you with professional distribution, campaigns and training, yet small enough for you to see the real impact your work has. Every day, our Customers know us, value the quality of our offer and are proud of turning their purchases into priceless care. About the role: You will lead and support shop teams made up of paid and voluntary staff across your designated area. You will take full accountability for the profit of a mixed portfolio of shops; this accountability extends to all income streams and controllable shop expenses. You will also be instrumental in developing and delivering, through your teams, high levels of supporter experience through well-presented shops and excellent supporter service. You’ll work closely with other Hospice colleagues in the day to day running of the business and contribute to all future development. This is a full time, field-based role. You will have an office base but the majority of the working week will be spent in shops so you will travel daily between your shops. You’ll need to hold a current driving license (maximum 6 penalty points). The role also includes working ad hoc weekends, as needs of the business require. About You: This position will suit an experienced Area Manager with a background in charity; however, we welcome applications form professionals with a solid background and transferable skills from the retail industry. With proven people management experience, you will be confident, friendly, and possess excellent communication skills coupled with a high degree of competence in IT skills. You will be self-motivated, able to handle conflict, problem solve and develop working relationships at all levels. Additionally, you will be extremely well organised, flexible and able to manage several tasks simultaneously. As well as our competitive salary package and the opportunity to join an organisation which places patients at the heart of what we do, we also offer a range of great benefits, which include: 27 days’ annual leave, plus recognised public holidays – rising to 29 days after 5 years’ service and 33 days after 10 years’ service Training support and development opportunities Employee Assistance Programme – promoting staff wellbeing Access to blue light card discount Access to Pension Scheme If you are a dynamic and organised person and you feel you have the skills and experience for the role, we would love to hear from you! Discover a career where retail means more. The difference is You. About us: Princess Alice Hospice is one of the top ten adult hospices in the UK, providing specialist palliative care and support to a community of more than a million people living in Surrey, south west London and Middlesex. At Princess Alice Hospice we are passionate about creating an inclusive workplace that values diversity. We are fully committed to equality of opportunities, and we warmly welcome applications from all backgrounds and cultures. We are signed up to the Disability Confident scheme and we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We are a place where you can be you. Please visit our Privacy Notices section to understand and be aware of how we use the data you provide to us.