About Us
The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.
The Role
As a Hotel Duty Manager, your role will involve:
* Reporting to the General Manager and working closely with all departments in ensuring guests total satisfaction.
* Responsibility for assisting the senior management team in the organisation and running of the hotel.
* Understand the group Vision & Values as part the on-going team development.
* To assist in all departments of the hotel as required, with particular focus on Front of House operations.
* To ensure Hotel standards are met in all departments
* To deal with customer complaints correctly and as efficiently as possible.
* Controlling the allocation of guest bedrooms.
* Supporting the Front Office Team enabling them to meet all guest requirements effectively.
The Person
The ideal candidate will have:
* Experience in a similar role.
* Great leadership skills and enjoy working as part of a team in a social environment.
* Availability to work shifts, including evenings and weekends as per business needs.
What We Offer
* TRONC electronic tips – Our staff keep 100% of tips earned in venues.
* Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
* 30% off of food and cinema tickets in all of our venues across Scotland.
* Hotel and Apartment discounts.
* Access to Scotsman Perks Benefits Portal.
* Staff meals on duty.
* Flexible working opportunities.
* Career development through our Scotsman Steps training programme.
* Head Office Development Days.
* Refer a Friend Scheme.
The Process
If you think this is the Hotel Duty Manager role for you then apply now and one of our friendly team will be in touch.
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