About the role At Bromford Flagship LiveWest (BFL), our purpose is simple: to invest in homes and relationships so people can thrive. We believe every customer has a fundamental right to a home that is safe, secure and warm - and we will never compromise on delivering homes that meet and exceed these standards. We are now looking for a Remote Surveying Specialist to join our Healthy Homes team, playing a key role in improving customer outcomes through fast, accurate and effective case assessment. In this role, you will be responsible for the initial triage and desktop assessment of Housing Health cases, helping us respond quickly and appropriately to issues such as damp, mould and disrepair. Using photographic evidence, customer insight and your expertise in building pathology, you will diagnose defects remotely and determine the most effective course of action. Where possible, you will create works packages without the need for a site visit - and where necessary, you will ensure cases are escalated for full survey. You'll engage directly with customers to understand their concerns, explain findings in plain language, and ensure they feel supported throughout the process. A key part of your role will be ensuring compliance with Awaab's Law and the Housing Health and Safety Rating System (HHSRS), using your professional judgement to prioritise cases and drive timely resolutions. Working closely with the wider Healthy Homes team, you'll help manage the triage pipeline, reduce backlog, and ensure cases are progressed efficiently and accurately. What You'll Get: £40,000 - £45,000 per year with annual pay review Enjoy up to £30/month for drinks while on the road 27 days annual leave bank holidays, with buy/sell options Pension Employer contributions up to 10% £500/year for private medical, dental, gym, or insurance Life assurance & wellbeing support for you and family What You'll Be Doing: Triage incoming Housing Health cases and assign appropriate priority levels Assess defects remotely using photos and customer information Diagnose issues and identify root causes, particularly relating to damp and mould Create clear, cost-effective works packages using SOR codes Determine which cases require on-site surveys Communicate with customers to gather information and explain next steps Maintain accurate case records and audit trails Collaborate with surveyors and coordinators to ensure seamless case progression Manage a high-volume caseload while maintaining quality and compliance Ensure all activity aligns with regulatory requirements, including Awaab's Law What We're Looking For: We're looking for someone with strong technical knowledge and a customer-focused mindset who can confidently make decisions based on remote assessments. You'll bring: Proven experience in building pathology and diagnosing residential property defects Strong knowledge of damp, mould and condensation issues Understanding of housing legislation, including Awaab's Law and HHSRS Experience specifying remedial works and producing practical, cost-effective solutions Ability to assess defects from photographic evidence and customer descriptions Excellent communication skills, with the ability to explain technical issues clearly Strong organisational skills and the ability to manage a high caseload Good understanding of building regulations and compliance requirements Qualifications Relevant construction qualification (HNC, degree or equivalent experience) Working towards (or willingness to work towards) chartered status (RICS/CIOB) Evidence of continued professional development in building pathology or related areas Additional requirements Full UK driving licence (occasional site visits may be required) Ability to pass an enhanced DBS check Apply today or get in touch for a quick, informal chat-we're happy to talk through the role before you apply - recruitment@bromford.co.uk Join Bromford, part of Bromford Flagship LiveWest (BFL), and become part of a leading housing provider delivering community-focused services across the Midlands and South West - all backed by the scale and ambition of the Bromford Flagship group. Please apply early, as we may close the vacancy early if we receive a high volume of applications. Closing date: 1st June 2026 The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction. What we offer Annual performance review with bonus linked to individual and company results Regular salary with annual review, and a choice of pension schemes offering employer contributions up to 10% Flexible working opportunities, with hybrid working arrangements available for some roles Generous holiday (at least 27 days plus bank holidays), occupational sick pay and paid family leave Wellbeing support for you and your family, including 24/7 virtual GP access, prescription services and talking therapies £500 annual allowance to spend on benefits of your choice, plus retail and lifestyle discounts on shopping, clothing, electronics and more Paid professional fees for relevant memberships or accreditation Clear development pathways, professional training, and the chance to grow your career The Values Innovation We are creative and fearless in our work. Accountability We take ownership of our work and lead from the front. Teamwork We collaborate widely and build supportive environments. About us We're Bromford Flagship LiveWest (BFL), a place-based affordable housing provider supporting almost 300,000 customers across the southwest, central and east of England. Our purpose is simple and honest: we invest in homes and relationships so that people can thrive. As the UK's largest provider of new affordable homes, we deliver over 3,000 new homes each year-helping to meet growing demand and build stronger communities. Why our work matters The need for safe, affordable housing has never been greater. Rising costs, growing inequality and increasing homelessness are making it harder for people to buy or rent a home. Strong housing associations like BFL play a vital role in providing quality homes and creating opportunities for a better future. Through place-based working, our teams build progress from the ground up. You'll find us at the heart of the communities we serve-strengthening neighbourhood relationships, responding quickly to changing needs and planning for the long term. We're also a place where people can grow. We give our colleagues the tools and opportunities to build meaningful careers, develop future-ready skills and perform at their best, all within a supportive and inclusive culture guided by our values. We're a place for people determined to make a difference. Bromford Flagship LiveWest. A place to make your own. Our commitment to equality, diversity and inclusion We're proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA community. Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.