Field Technician - UK
Guildford
Salary £25,000- £30,000
Day to day Key Responsibilities
We are currently seeking a field technician to join our UK team! This person will assist our team in troubleshooting, build, repair and/or test a wide range of electronic and/or precision medical equipment in a workbench environment as well as visiting customers to repair locally some of the units. You will work with the other technician and the warehouse team to ensure that a high-quality work is delivered in agreed timelines.
The main targets of this position are to develop aftersales activities and achieve Customer satisfaction.
Your mission:
Perform visit to customers for repair and detect qualified leads
Promote Service contracts (extended warranty, annual maintenance, calibration)
Maintenance on medical devices in the workshop and at customers place
Perform failure finding on returned devices
Perform mechanical/electrical repairs
Perform functional testing and electrical safety tests
Perform paperwork for traceability of the repairs (Oracle, Agile) and for shipping documents (customer reports, delivery documents, customs clearance)
Perform reprocessing of our Rental/Loan/Trial fleet of devices
Assist with spare part warehouse inventory and management
Assist the warehouse team for end of period
Assist the field sales team on request
Cooperate with the hotline support and customer service teams
Assist in documentation preparation for QA
Support on analysis reports and feedback adequate information
Participate in the continuous improvement effort with the international service team to optimize process and upgrade technical documentation
Requirements
Ability to sell service contracts, accessories and share qualified leads with sales team
Ability to troubleshoot, test and repair technical equipment
Ability to work on own initiative with minimal supervision
Good organizational skills to work on multi-tasks with sense of urgency and travels planning
Good analytical, communication and reporting skills
Awareness of electrical and mechanical health and safety issues
Self-organized, problem-solving, attentive, and motivated
Team and customer oriented
Available to travel abroad for training and to travel in UK/Ireland to visit customers (<50%
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