3 rd Line Support Engineer - Kent- Onsite - £40-£45k + Excellent benefits & career development
Overview:
An excellent opportunity has arisen with an MSP in Kent for a 3 rd Line Support Engineeryou will be responsible for providing technical support in line with business requirements and processes. Providing proactive and reactive problem solving, conducting change management, project design and implementation, escalation points, monitoring, reporting and document generation.
Role & Responsibilities:
* Working as part of the infrastructure Team, ensuring the delivery of day-to-day support to users, servers, network, applications, laptops, desktops, telephony, and virtual environments.
* Respond to service desk phone calls and tickets as needed
* Respond to ticket escalations from 1st & 2nd line queues
* Contribute to the maintenance and documentation of infrastructure
* Undertake change management of systems
* Undertake project design and implementation
* Monitor and design system monitoring tools
* Contribute to infrastructure reporting
* Provide an escalation point for out-of-hours and weekend coverage
* Generation of scripts & deployments
Essential Skills & Experience:
1. Ability to prioritise and manage multiple tasks
2. 2+ Years’ experience of 3rd line IT Support
3. ITIL fram...