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RETAIL OPERATIONS MANAGER - HORTICULTURE
We have an exciting opportunity for a Retail Operations Manager - Horticulture. You would be joining our team at Petersham Nurseries and will be responsible for driving sales performance, managing inventory, and ensuring daily operations run smoothly, all while delivering exceptional customer service. By leading and developing a motivated, well-trained team, you will ensure high standards are maintained across the nursery and garden shop, achieving sales targets and creating an inspiring shopping experience for our customers. We are a family-run business and offer an extensive benefit package, including a Bonus Scheme, employee discount, anniversary vouchers, employee assistance programme (EAP), and organised social events. The company also offers a workplace pension scheme to all employees who meet the minimum qualification requirements.
Principal Accountabilities
SALES & CUSTOMER SERVICE
* Achieve or exceed weekly, monthly, annual sales targets.
* Provide and inspire the highest levels of customer service, always seeking and maximising sales opportunities.
* Analyse the weekly and monthly performance of the store against the measures set (including attending weekly buying/trade meetings) and take action to maximise sales and profit growth.
* Build lasting customer relationships to deliver increased sales through effective up-selling and cross-selling.
* Handle customer enquiries by phone efficiently and in a timely manner, including responding to feedback.
* Be an active presence throughout the nursery and garden shop, assessing opportunities for up-selling and cross-selling across the product range and supporting the team daily.
* Contribute to the annual budget and adhere to OTB, aged stock, clearance, and write-off processes.
* Develop high awareness of competitors and market trends, undertaking regular competitor shopping and reporting.
* Support excellent customer service by providing team training and accurate product and stock information.
* Work closely with the merchandising team and suppliers to ensure timely replenishment of best sellers and new lines.
* Prepare yearly reserves with core suppliers.
* Organise online ordering for plants through key supplier web shops.
Planning & Organising
Integrity & Trust
Leading & Managing Team
Qualified to at least RHS Level 3 in Horticulture
A clean driving license with the ability to drive vehicles up to 7.5 tonnes
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