Job Description
Please note this is a full time role working Monday to Friday 10:00 - 18:00.
The purpose of this role is to act as an interface between the customer and the laboratory in the reporting and interpretation of results. The main duties are to include:
* To assist and advise on the selection of appropriate tests, act as the main contact for customers, and coordinate the service between the laboratory and the customer.
* To follow up on sample status, reporting and interpretation of results.
* Advise customers on appropriate testing regimes based on current legislation and industry practice.
* To carry out regular client reviews, to monitor client utilisation including spend and payment performance.
* Provide a high level of internal and external customer care.
* To prepare and update quotations for existing customers.
* To support the sales team in the identification of customers’ needs and recommendation of testing requirements.
* Keep up to date with current techniques, topics and legislation that order to advise Eurofins and its customers on accurate implementation of their requirements.
* To be familiar with customer specific requirements and retailer standards.
* To report and communicate results to clients.
* Ensure all reasonable steps are taken to achieve accuracy, reliability and repeatability of test results.
* To generate client specific reports with conclusions with a high level of quality and technical competence.
Qualifications
* Degree in related scientific subject.
* Practical knowledge of commercial laboratory operation.
* Proven experience of practical application of microbiological/chemical analysis.
* Knowledge and understanding of microbiological/chemical analysis.
* Knowledge of industry standards.
* Good computer typing skills.
* Effective communication skills both written and oral.
* Excellent interpersonal skills.
* High level of attention to detail.
* To be able to communicate highly technical material to different levels within the business and to gain the confidence of the client.
Additional Information
Benefits
At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities.
As a Eurofins employee you will benefit from:
* Life Assurance (4 times annual salary)
* Company Pension Plan
* Employee Assistance Programme – 24/7 confidential support
* Free car parking
* Worldwide career opportunities
* Everyone who joins our team also gets access to Perkbox, allowing you to save money all year round. Whether its supermarket savings or days out, the daily coffee or a summer holiday – there’s something to suit everyone’s lifestyle
What Happens Next
Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.
Your data
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.
Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.
We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.
Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!
Find out more in our career page: https://careers.eurofins.com/