We are looking to appoint an experienced Repairs Operations Manager to lead the delivery of a social housing reactive repairs contract.
Have you got what it takes to succeed The following information should be read carefully by all candidates.
This is a fully office-based role, responsible for managing operational performance, leading office teams, and acting as the key point of contact for the client.
This role is critical to ensuring service delivery, customer satisfaction, and commercial performance across the contract.
Key Responsibilities
Take full operational ownership of the contract, ensuring KPIs, service standards, and client expectations are consistently achieved
Monitor and drive performance of field operatives, ensuring productivity, quality of work, and first-time fix rates
Lead and manage the office-based scheduling team (planners/controllers), providing direction, structure, and daily support
Act as the primary escalation point for operational issues, ensuring timely resolution
Maintain strong relationships with housing association and local authority clients, acting as the central point of contact
Analyse performance data and proactively address underperformance or risk areas
Manage contract profitability, including cost control and resource planning
Provide regular performance and financial updates to senior leadership and Board level
Ensure effective coordination between office teams and field operatives to deliver a seamless service
About You
Proven experience in a similar operational role within social housing, reactive repairs, or maintenance services
Strong understanding of KPI-driven service delivery environments
Experience managing planners/schedulers and coordinating field-based teams
Commercially aware, with the ability to manage performance and profitability
Confident communicator, capable of managing client relationships at all levels
Organised, proactive, and solutions-focused under pressure
About Gilmartins
Gilmartins is a family owned and run business; our staff are valued and our ethos is to promote from within. Where your career progresses with us is shaped by your own ambition, personal drive, performance and skills its all in your hands!
We work in social housing and provide reactive repairs for local authorities and housing associations. xsngvjr
Gilmartins has moved to theWoodside Estate in Houghton Regis(Houghton Hall Park) to a modern, well equipped office with great facilities.
Working Hours
Monday to Friday, 8:00am 5:00pm
One Saturday in four (rota basis)
Participation in an on-call rota for emergency out-of-hours service
What We Offer
Clear career development opportunities within a growing business
28 days annual leave (including bank holidays)
Employee Assistance Programme
Weekly group personal training sessions
Christmas hamper