Supported Housing Officer
Location: Corporate Services
Department: Facilities Management
Reports to: Head of Property and Facilities
Work Location: Work from home / Hybrid (Travel to services required)
Are you an experienced housing professional looking to step into a role where property management directly supports people with autism, learning disabilities and mental health needs?
At Walsingham Support, we are looking for a Supported Housing Officer to join our Facilities Management team.
The Supported Housing Officer will play a key role in ensuring our supported living properties are safe, compliant, financially sustainable and centred around the people who live in them.
This Supported Housing Officer position is ideal for someone who understands that good housing management is critical to delivering high quality social care.
About the Supported Housing Officer role
As a Supported Housing Officer, you will support the day to day delivery of our housing management function across a national supported living portfolio.
The Supported Housing Officer will:
• Assist in delivering a full housing management service across the organisation
• Prepare and issue tenancy agreements and tenant handbooks
• Support appointees with housing benefit applications and queries
• Work with finance and operations colleagues to set rents and service charges
• Monitor tenancy compliance and ensure agreements are adhered to
• Manage issues including rent arrears, anti social behaviour and tenancy breaches
• Issue notices where required and liaise with solicitors and insurers when necessary
• Lead tenant engagement activity, ensuring a person centred approach
• Support onboarding of new services, including mapping and system updates
• Contribute to property maintenance monitoring and budget oversight
• Work with surveyors, contractors and consultants on maintenance programmes
• Produce reports and performance data to support the Head of Property and Facilities
The Supported Housing Officer will also work closely with Health and Safety and Operations teams to ensure services remain compliant with legislation and regulatory standards.
What we are looking for in our next Supported Housing Officer
To succeed as a Supported Housing Officer, you will need:
• Experience in housing management, supported living or social housing
• Strong knowledge of tenancy agreements and housing compliance
• Confidence managing rent processes and housing benefit queries
• Experience working with contractors and property maintenance providers
• Strong organisational and reporting skills
• A calm and professional approach to managing challenging tenancy situations
Most importantly, the Supported Housing Officer will share our values and recognise the importance of safe, well managed housing in enabling independence.
Why join us as a Supported Housing Officer?
The Supported Housing Officer role offers the opportunity to shape housing services that genuinely support people to live safely and independently.
As a Supported Housing Officer, you will be part of a collaborative Facilities Management team with real influence across the organisation.
If you are ready to take on a Supported Housing Officer role where compliance, housing management and social impact come together, we would love to hear from you.
Apply today to become our next Supported Housing Officer.
Read what our staff team say about working for Walsingham Support
We collected some comments from our team members from our 3 month and 6 month pulse surveys.
Here is what they said:
• \"...I feel motivated, valued and committed to providing high-quality care...\"
• \"...every voice is valued and my manager is always accessible when I need to speak up or contribute...\"
• \"...I feel supported when it comes to developing professionally...\"
• \"...the onboarding played a pivotal role in helping me understand and appreciate my role...\"
• \"...I feel supported in my development and genuinely feel good working as a Walsingham Support Worker...\"
• \"...I feel very confident because I've had the right training and work with a team that's always ready to help...\"
• \"...the onboarding played a pivotal role in helping me understand and appreciate my role...\"
• \"...my manager trusts me, believes in my work and supports my professional development...\"
• \"...I feel more confident and motivated to learn, grow and contribute to the quality of the organisation...\"
Come and work at Walsingham Support - we value our teams.