Job Description
* Act as the primary visual authority and leader in the dining room in the absence of the Restaurant Manager, ensuring the "Ramsay Standard" is executed without compromise.
* Direct the daily operations and allocate specific roles to the team, overseeing the seamless execution of opening, service, and closing procedures.
* Ensure all company documentation, shift reports, and financial logs are completed with 100% accuracy before the close of business.
* Act as the strategic voice for the restaurant in departmental meetings, ensuring clear communication between the restaurant and resort leadership.
* Remain relentlessly guest-focused, ensuring the team maintains precise order execution and the sophisticated pace expected of a Gordon Ramsay establishment.
* Lead guest recovery efforts by handling complaints with professional poise, providing immediate solutions, and briefing the Restaurant Manager on actions taken.
* Conduct high-energy pre-shift briefings to align the team on daily specials, guest preferences, and upcoming business volumes.
* Maintain an uncompromising standard of cleanliness and organization across all guest-facing and back-of-house service areas.
* Drive daily profitability by leading the team in up-selling initiatives and menu engineering strategies to maximize the average guest spend.
* Maintain absolute accountability for all guest payments, cash handling, and end-of-shift financial reconciliations.
* Monitor and maintain operational stock levels, initiating orders for equipment and consumables to ensure zero service interruptions.
* Maintain expert-level knowledge of all menus (breakfast, evening, and bar) to provide confident, detailed recommendations to guests.
* Foster a high-performance culture by communicating professionally with all colleagues and mentoring the team to meet evolving luxury hospitality benchmarks.
* Stay informed of resort-wide events and occupancy levels to proactively adjust staffing and service strategies.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications
* Proven experience in a Managerial role, ideally within a luxury or high‑volume environment.
* Qualification in Hospitality Management/Food & Beverage preferred
* Additional certification(s) in Food & Beverage will be an advantage
* Experienced in all aspects of restaurant and banquet service.
* Minimum 3 years of relevant experience in a similar capacity with proven records in delivering results
* Excellent reading, writing and oral proficiency in English language
Additional Information
What is in it for you?
* Exclusive Discounts:
o Fairmont Cheshire, The Mere, Spa and Golf discount
o Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
o 20% off food and beverage in on-site restaurants
* Colleague restaurant
* Being part of The Mere Team – our culture is unique!
* You will benefit from training and development opportunities
* Competitive salary and benefits including pension
* 28 days of holiday including public holidays
* 1-5 days service award based on length of service
* Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
* And last but not least you will get to work with a team of EXTRAORDINARY people