Inhabit Hotels
Inhabit Hotels spans two urban wellness hotels in west London. We were born from the desire to offer guests a truly restorative experience, fostering mindfulness, healthy habits and better sleep. We want our guests to leave feeling nourished, rested and inspired.
With Paddington and Bayswater on our doorsteps, we'll also give you the tools to explore what our corner of the city has to offer. Inhabit is much more than a hotel; it's a community that will welcome you back, time and time again. We strongly believe that the hospitality and tourism sector can affect positive change in people's lives, particularly by creating job opportunities.
Overview
Montcalm Collection are looking for a skilled and ambitious Executive Housekeeper to oversee our cleaning staff and ensure our facilities are clean, presentable, and welcoming to our guests. The ideal candidate will have a keen attention to detail, strong leadership skills, and the ability to motivate and manage a team of housekeepers.
If you have an eye for detail and the ability to drive standards and exceed customer's expectations, we invite you to join our team. You will help to shape the Montcalm Collection's next chapter and showcase your skills. Become a trusted ambassador for one of our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.
Purpose of the Role:
The role of the Executive Housekeeper is to successfully oversee the entire housekeeping operation and team daily, looking after all public areas in a newly refurbished luxury hotel Montcalm Marble Arch, which is due to reopen its doors in Winter 2024. You will provide the highest level of care and service to all residents, internal employees / clients, senior management and suppliers in line with the agreed service level and procedures.
Main duties & responsibilities
* Supervise and train housekeeping staff, including scheduling and assigning tasks.
* Ensure that all Hotel Guest rooms, and public areas are well maintained and meet the desired standards of cleanliness and presentation.
* Develop and implement cleaning procedures and protocols.
* Conduct quality control checks to ensure work meets established standards.
* Manage inventory of cleaning supplies and equipment, including requisitions for restocking.
* Resolve customer complaints related to housekeeping services.
* Address maintenance issues and report to the maintenance department.
* Monitor and ensure compliance with occupational health and safety standards.
* Perform administrative tasks as required.
* Collaborate with other departments to ensure facilities are maintained to high standards.
* Consistently strive to delight guests and hotel clients.
* Organise maintenance of all hotel guest rooms and public areas, as well as back of the house, ensuring that the highest standards of cleanliness are met.
* Accept responsibility and follow instructions from the Line Manager.
* Create and maintain good working relationships within the department and with other departments such that a high level of morale is sustained.
* Arrange department purchasing and take responsibility for the quality and the cost.
* Maintain good stock records.
* Contribute to on all remodelling and renovation projects.
* Represent the Hotel's housekeeping department to the public in such a manner as to enhance its reputation and foster maximum community good will.
* Show by personal example a philosophy of work and conduct consistent with the professionalism expected of management colleagues.
* Oversees operation of Laundry/Valet and Uniform Room.
* Coordinate preventative maintenance programs with the Maintenance Manager.
* Oversee the retrieval, safekeeping and disbursement of all lost and found items consistent with company policy.
* Oversee department recruitment and training.
* Conduct regular Housekeeping Meetings to keep Colleagues informed of policies and procedures, special events, further improvement plans and Guest comments.
* Keep informed of the housekeeping standards of competitor hotels.
* Interact with individuals outside the hotel, such as suppliers, contractors, labour relations representations and competitors.
* Have ultimate responsibility and accountability for safety training of all department Colleagues and for the overall accident record of the department.
* Responsible for taking necessary proactive steps to reduce/eliminate Colleague accidents.
* Accept responsibility for carrying out other management duties as requested by the General Manager and/or the Hotel Manager.
This job description is designed to outline primary duties and conditions related to the Executive Housekeeper position at a luxury hotel. It is not an exhaustive list and additional tasks and responsibilities may be required as directed by hotel management.
Key Attributes:
* High attention to detail and commitment to a luxury quality.
* Passion for excellence and innovation.
* Strong communication and interpersonal skills.
* Exemplary leadership, motivational and team management abilities.
* Excellent organizational and multitasking skills.
* Ability to work under pressure and meet tight deadlines.
* Flexibility to adapt to changing guest needs and preferences.
* Dedication to providing an exceptional guest experience.
Working Conditions:
* Flexibility to work shifts, including weekends, holidays, and evenings, as required.
* Ability to work in a fast-paced, high-pressure environment.
* Physical demands such as being on the feet for long periods of time and manual handling.
* Must be able to lift up to 25 pounds and perform physical tasks related to housekeeping duties.
Benefits
* Competitive salary.
* A supportive, empowering team environment.
* Benefits platform with various discounts.
* Wellbeing support, workshops and advice.
* 28 holidays including eight bank holidays, with more holidays after two-year service.
* Cash-back health benefits, including optical, dental, chiropractor and physio services.
* Discounted gym membership.
* Access to Wellbeing platform and sessions, including EAP.
* Excellent incentive schemes.
* Awards and Recognition Programme.
* Annual parties.
* Regular and ongoing training and development, including leadership workshops.
* Pension scheme.
* Celebrate your special day with a fully paid day off on your birthday.
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.
Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.
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