Loyalty Manager
Great opportunity for an experienced Loyalty Manager ideally with retail experience, to join leading UK retailer on a permanent basis.
The successful candidate will response for rolling out campaign plans and loyalty activations that contribute to incremental revenue and enhance customer experience.
Must be available to start within 1 month
Based in Brighton - Hybrid working – 2 days in office, 3 from home
Roles & responsibilities:
* Assist in achieving loyalty programme revenue targets through well-executed campaigns and strategic support.
* Plan and coordinate loyalty promotions including events, discounts, product pushes, and sampling initiatives
* Lead the coordination of campaign delivery across CRM, Digital Marketing, and E-Commerce teams to ensure smooth execution.
* Collaborate with the wider marketing team to produce emails, SMS, social content, digital assets, and retail merchandising.
* Work with Retail teams to maintain up-to-date training materials and communications, keeping frontline staff informed on loyalty programme developments.
* Compile and share reports on loyalty programme performance with internal stakeholders, ensuring transparency and insight-led decisions.
* Support the transition to a new loyalty tech platform, helping to shape the strategy for optimisation and relaunch.
Skills & experience:
* Ideally to have retail or consumer experience
* Highly organised and comfortable working to deadlines
* Ability to use data and insights to drive decision making
* Excellent written and verbal communication skills
* Collaborative mindset – happy working with cross-functional teams in a fast-paced environment
* Strong stakeholder engagement skills
* Experience in Klayvio & Talon. One desirable
In return, we offer a comprehensive benefits plan to help you meet your health and wellness, financial and lifestyle needs:
* Competitive salary
* Generous pension provision
* Hybrid working arrangements
* Wide range of other benefits
* Professional development
If you have the experience and are interested in discussing further, please get in touch ASAP with your current CV: gcharles@vmagroup.com
Due to a high volume of applicants, we are unable to respond to everyone. We will get in touch if you are successful in your application.