Overview
We are looking for an motivated person with excellent interpersonal skills and experience of working within a customer focused environment. Knowledge of medical terminology would be an advantage but is not essential as full training will be given.
You will be required to undertake a wide variety of administration duties including arranging Radiology and Phlebotomy appointments and reception work. You will also have to work to deadlines whilst maintaining data accuracy working in a pressurised environment.
A portion of this job will be at the new Halifax CDC at Broad Street Plaza and Huddersfield CDC at the university. This will involve some evening and weekend working.
You should have excellent communication skills, together with the ability to work as part of a multidisciplinary team. An excellent telephone manner and attention to detail are essential and the awareness for strict confidentiality at all times.
Main duties
Working as part of the Radiology Administration team, the post holder will be required to provide efficient and clerical support to the Radiology Department including community sites. To work as part of a team providing a high-quality service to patients, visitors and colleagues within the Radiology Department. To be the first contact at Radiology reception desk and on the telephone for all service users. Book patients\' appointments for diagnostic purposes in line with the office booking rules and using the electronic diary. Be flexible and rotate between tasks and sites.
About us
We employ more than 6,500 staff who deliver compassionate care from our two main hospitals, Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, health centres and in patients\' homes. We also are incredibly proud to have almost 150 volunteers here at CHFT. We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children\'s and young people\'s services; end of life care and outpatient and diagnostic imaging services. We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza.
Foundation trusts are public leaders in improving quality in health services. They are part of the NHS and decisions about what they do and how they do it are driven by independent boards. Boards listen to their Council of Governors and respond to the needs of their members - patients, staff and the local community. Foundation trusts provide what the health service wants, yet are also free to invest quickly in changes to the local community needs, in striving to be the best, and in putting their patients first.
Details
Date posted: 05 September 2025
Pay scheme: Agenda for change
Band: Band 2
Salary: £24,465 a year per annum, pro rata
Contract: Permanent
Working pattern: Full-time, Flexible working
Reference number: 372-FSS2868
Job locations: Calderdale and Huddersfield NHS Foundation Trust
Huddersfield, HD3 3EA
Job responsibilities
* To work flexibly on a cross-site, rotational basis covering the Radiology Appointment Centre and Radiology reception areas in accordance with the team rota.
* To work in the Community Diagnostic Centres at Halifax and Huddersfield. This work may involve some long days or weekend working.
* Work in the Radiology Appointment Centre to arrange appointments for all modalities using the CRIS electronic diary.
* Attend the reception areas, giving a polite reassuring and professional service to all service users.
* Maintain effective working relationships with all grades of staff.
* Greet patients in a welcoming friendly manner, book patients into the department, ensure records are accurate and up to date, and amend in real time on EPR/CRIS where necessary. Direct patients to the correct waiting areas.
* Have a clear understanding of appointment procedures and book appointments in person, via telephone or post. Ensure the correct patient appointment letter is processed.
* Check patients waiting times, ensure appointments are booked within waiting time targets and ensure patients are not breaching targets.
* Support the booking of Radiology appointments made outside the Radiology Appointment Centre (e.g., Fluoroscopy, Interventional, Isotopes, General X Rays).
* Arrange patient transport using the online booking system, as required.
* Arrange interpreters, as and when required.
* Maintain confidentiality at all times.
* Remain calm and professionally respond to verbal/aggressive abuse from patients/relatives.
* Participate in tasks that support daily patient flow and operations of the Radiology department.
* Co-operate in performance improvement activities and embrace changes.
* Display excellent communication skills and act with sensitivity and discretion both face to face and on the telephone.
* Distribute incoming post and ensure outgoing post is dealt with timely.
* Work on own initiative and make decisions within written guidelines.
* Respond to the patient alarm system (on CRIS) as required.
* Assist the Radiology Admin Manager with training of new staff and mentoring during induction.
* Offer advice and support to colleagues and provide cover during sickness or peak periods to ensure smooth service.
* Deal with telephone queries from service users, providing necessary information to relevant personnel.
* Maintain a wide knowledge of administration duties and an understanding of medical terminology.
* Operate IT systems to record patient information and maintain data quality and housekeeping duties.
* Distribute diagnostic imaging reports to other departments and service users per guidelines.
* Highlight Health and Safety issues to the Radiology Admin Manager and complete incident forms when needed.
* Ensure all policies, procedures and Trust regulations are applied as appropriate.
Qualifications / Training
* English and Maths GCSE grade 9-2 (A*-E) or equivalent or high level of literacy and numeracy skills demonstrated within application
* Willing to undertake further development/training
Knowledge, Experience & Expertise
* Good basic IT and keyboard skills
* Ability to establish and maintain effective relationships
* The ability to use judgement, confidentiality and discretion
Desirable
* Medical terminology
* Awareness of equality and diversity, data protection and Health and Safety legislation including Trust and Radiology policies and procedures
Communication and Relationships
* Exemplary verbal and written communication skills
* Good organisation skills
* Team worker
* Punctual, neat and tidy
* Attention to detail
* Adaptability, flexibility and ability to cope with uncertainty
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure submission.
Certificate of Sponsorship: Applications from job seekers who require Skilled Worker sponsorship are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants for entry clearance must present a criminal record certificate from each country they have resided in for 12 months or more in the past 10 years. Adult dependants are also subject to this requirement.
Employer: Calderdale and Huddersfield NHS Foundation Trust
Address: Calderdale and Huddersfield NHS FT, Huddersfield, HD3 3EA
Employer website: https://www.cht.nhs.uk
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